November 16, 2021

Bots 3.0 Launch! Boomtown Bot-Builder Product Now Live!

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We are excited to announce the official release of the Boomtown Bot Builder, a new tool that allows anyone to build world-class, AI-powered Virtual Assistants (VA) on a no-code platform.

The Boomtown VA offers an out-of-the-box solution that can easily be customized to a business’ use cases. With our intuitive drag-and-drop User Interface (UI), builders can conveniently leverage building blocks to map out complex conversational journeys. Builders can also readily construct self-service menus to automate customer support requests within minutes, enabling agents to focus on Cases that require more of a human touch.

Boomtown VAs are simple to build, intelligent enough to surface the right knowledge at the right time, and sensitive to the urgent needs of end-users. With our Bot Builder, our partners can create Conversational AI experiences that reduce support costs by up to 30% while delighting their customers with up to a 60% increased Net Promoter Score (NPS)​​.

The Boomtown Bot Builder is truly a win-win for all parties involved.


Why the Boomtown Virtual Assistant?

  • Conversational AI – Conversations don’t always flow in a linear manner. The Boomtown VA leverages Natural Language Processing (NLP) to support complex features such as dynamic Knowledge Search & Delivery, Context Switching, Fallback Handling and more. These features allow the end-user to navigate a conversation more fluidly. Getting stuck in a decision tree or an infinite loop is now a thing of the past.
  • Customer Context – The Boomtown Bot Builder is natively integrated with customer data, allowing the VA to understand where a customer is in their journey. This makes it possible to deliver personalization at scale.
  • Automated Customer Support – Our VA dynamically surfaces relevant Knowledge to the end-user and auto-resolves Cases within minutes. This empowers agents to better allocate their time and resources so they can focus more on larger-scale issues and high-empathy Cases.
  • Low Barrier to Entry – We designed the UI to look and feel effortless. From our drag-and-drop Flow Editor to our toolkit-like menu, the builder experience has proven to be simple to grasp for non-technical users and has even been described as fun to use.
  • Monetary & Productivity Gains – The Boomtown Bot Builder was designed to streamline the costly, labor-intensive and time-consuming undertaking of not only answering support requests but also building a chatbot from scratch. This Bot Builder was designed and built with best practices in mind, drawing from common support patterns and facilitating the implementation of reusable components. With the Boomtown Bot builder, we’ve observed a massive reduction in build time by more than 75%.


To learn more about the Boomtown Bot Builder, get in touch with our sales team!