Be known for exceptional support

Deliver fast, efficient and personalized services at scale with an intelligent support platform built for teams that service brick and mortar businesses

Trusted by the best in the business to deliver exceptional support experiences:
Bloom Intelligence
talech
SilverEdge
Upserve
Guckenheimer
Accepta
Zenreach
Samsung
Merchants' Choice Payment Solutions
SweetFrog
Chop't
Spendgo
Poynt
TSYS
EPSG
Retriever Merchant Solutions
Dos Toros
Lavu
TouchBistro
Lightspeed
Priority Payment Systems
Toast
Evo Payments
Square
Telstra
Shake Shack
TIB

Technology can be complex. Support doesn't have to be.

As businesses use more technology to run their daily operations, support is becoming increasingly challenging.

Traditional customer service platforms are inadequate as they fail to facilitate engaging interactions, lack industry context, and are built for 1:1 support, making it nearly impossible to collaborate to quickly and efficiently get issues solved.

Boomtown’s support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Experience true operational performance increases

23

Increase in NPS rating

13

Reduction in churn

105

Increase in agent efficiency
Boomtown Training via Video

How It Works

A unified support platform for all customer communication, team collaboration, and on-demand services

How Boomtown Works
Read More About the Platform

We're building the support ecosystem for brick and mortar businesses

Bringing teams together to provide a better support experience

580
Teams that support businesses on the platform
125000
Active brick and mortar business locations
1000000
Engaging customer interactions

A single platform to simplify your support, and your life.

Bring all your support communications into one place and easily share them internally or across organizations.

Leverage intelligent automation to create more efficient agents and provide a better support experience.

See all the features

Ticketing

Every new request automatically creates a ticket that makes it easy to manage, share, resolve and scale.

Bots & Automation

Bots are your new best friends. Automate repetitive questions so your agents can focus on the complex issues that matter most.

Multi-Channel

Engage your customers wherever they are. Chat, video, SMS, email, voice, and social all go to a single conversation.

Proactive Support

Ensure your business locations never go offline with 24/7 network monitoring and automated ticket creation.

Collaboration

Easily communicate and share tickets with your partners, vendors and service providers with a single click.

Service Marketplace

Access a premium curated managed services marketplace to get help with remote or in-person jobs, on-demand.

Start on the road to a better support experience