Be known for exceptional support

Deliver fast, efficient and personalized services at scale with an intelligent support platform built for teams that service brick and mortar businesses

Boomtown is trusted by the best in the business to deliver exceptional support experiences:

Technology can be complex. Support doesn't have to be.

As businesses use more technology to run their daily operations, support is becoming increasingly challenging.

Traditional customer service platforms are inadequate as they fail to facilitate engaging interactions, lack industry context, and are built for 1:1 support, making it nearly impossible to collaborate to quickly and efficiently get issues solved.

Boomtown’s support platform transforms your agents into heroes without any extra work. It is built specifically for teams that support brick and mortar businesses so it has the tools, workflows, knowledge, and context to solve issues fast.

Experience true operational performance increases

23

Increase in NPS rating

13

Reduction in churn

105

Increase in agent efficiency

How It Works

A unified support platform for all customer communication, team collaboration, and on-demand services

We're building the support ecosystem for brick and mortar businesses

Bringing teams together to provide a better support experience

580

Teams that support businesses on the platform

125000

Active brick and mortar business locations

1000000

Engaging customer interactions

A single platform to simplify your support, and your life.

Bring all your support communications into one place and easily share them internally or across organizations.

Leverage intelligent automation to create more efficient agents and provide a better support experience.

See all the features

Ticketing

Every new request automatically creates a ticket that makes it easy to manage, share, resolve and scale.

Bots & Automation

Bots are your new best friends. Automate repetitive questions so your agents can focus on the complex issues that matter most.

Multi-Channel

Engage your customers wherever they are. Chat, video, SMS, email, voice, and social all go to a single conversation.

Proactive Support

Ensure your business locations never go offline with 24/7 network monitoring and automated ticket creation.

Collaboration

Easily communicate and share tickets with your partners, vendors and service providers with a single click.

Service Marketplace

Access a premium curated managed services marketplace to get help with remote or in-person jobs, on-demand.