CXM picks up where CRM ends.
We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control.
A knowledge base is only valuable if it’s used.
Ensure your knowledge gets delivered to the right person at the right time based on the context of the conversation. This means solutions delivered to your teams or directly to your customers.
Your products are the foundation for your customer relationships. Put your customers first with product support.
We’ve transformed case management by simplifying workflows and communications to ensure your teams can do more with less. Or you can solve problems before they happen with proactive support.
"Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks."
Our machine learning modules are integrated into all aspects of the platform and gets smarter every time you use it.
Boomtown is built on a global product index to enable exceptional data-driven and holistic customer journeys.
Use only the modules you need to delivery your ideal customer journeys. Easily integrate with your existing systems.
A deep focus on security, compliance, uptime, SAML/SSO, professional services, and more to be ready to help you scale.