Your customers want simplicity, you deal with complexity

Supporting technology is a 24/7 challenge. We understand and have solutions to help.

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Boomtown is trusted by the best in the business to deliver exceptional support experiences:
Shake Shack
Guckenheimer
Dos Toros
Square
SwipeSimple
Toast
Lightspeed
Lavu
TIB
Rectangle Health
Retriever Merchant Solutions
Chop't
Macerich
Poynt
Spendgo
Priority Payment Systems
Upserve
talech
Paya
Qubica AMF
EPSG
Zenreach
Paysafe

Delivering technology experiences involves:

  • Being overwhelmed with the compounding volume of requests
  • Dealing with complexity from ongoing product enhancements
  • Dependencies on 3rd party technology outside of your control
  • Using generalized tools lacking workflow and personalized insights
  • Being limited to reactive help with no option to be proactive

Boomtown enables you to:

  • Utilize insightful automation for more efficient teams
  • Leverage universal and integrated knowledge from a single pane of glass
  • Eliminate support silos with an ecosystem engagement model
  • Enjoy purpose built software with real-time continuous learning
  • Transform customer health proactively to create lifelong loyal fans

Deliver better customer experiences for...

Your products

Your customers

22

increase in NPS

65

Increase in agent efficiency

13

reduction in churn

18

reduction in volume

We're building the support ecosystem for teams that support distributed businesses

580
Teams on the platform
2000
Indexed and documented technologies
300000
Brick and mortar business locations
1000000
Engaging customer interactions

How we can help

Relay

  • Powerful digital-first support tools
  • Universal industry context and data
  • Effortless ecosystem engagement
  • Powerful and simple automation
  • Proactive and predictive support

Learn about Relay

Boomtown Relay Software
Relay Expert Network

Relay + Experts

Remote Services

  • Remote product activations and on-going technology support
  • 24/7/365 availability
  • US-based support team
  • Technology experts, trained on your technology

Field Services

  • Technology installations and on-demand support
  • USA nationwide technician coverage
  • Average 11 years field experience and a 4.85/5.00 rating
  • Single flat hourly rate anywhere in the US with 1/10 hour billing

Learn about the services

Start on the road to a better support experience