Supporting technology products is a 24/7 challenge. We understand and have solutions to help.
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Boomtown is trusted by the best in the business to deliver exceptional product support experiences:
Delivering technology product experiences involves:
- Being overwhelmed with the compounding volume of requests
- Dealing with complexity from ongoing product enhancements
- Dependencies on 3rd party technology outside of your control
- Using generalized tools lacking workflow and personalized insights
- Being limited to reactive help with no option to be proactive
Boomtown enables you to:
- Utilize insightful automation for more efficient teams
- Leverage universal and integrated knowledge from a single pane of glass
- Eliminate support silos with an ecosystem engagement model
- Enjoy purpose built software with real-time continuous learning
- Transform customer health proactively to create lifelong loyal fans
Deliver better customer experiences for...
Your products
Your customers
22
increase in NPS
65
Increase in agent efficiency
13
reduction in churn
18
reduction in volume
We're building the support ecosystem for teams that support businesses technology products
175
Organizations on the platform
2500
Indexed and documented technologies
350000
Business locations
2000000
Engaging customer interactions
How we can help
Relay
Product support software that makes it simple to sell, activate, and service business technology products at scale
- Omnichannel support tools
- Integrated knowledge
- Universal industry context and data
- Effortless ecosystem collaboration
- Powerful and simple automation
- Proactive and predictive support
Relay + Experts
Integrated premium services to augment your existing support operations
Remote Services
- Remote product activations and on-going technology support
- 24/7/365 availability
- US-based support team
- Technology experts, trained on your technology
Field Services
- Technology installations and on-demand support
- USA nationwide technician coverage
- Average 11 years field experience and a 4.85/5.00 rating
- Single flat hourly rate anywhere in the US with 1/10 hour billing
© 2019 Boomtown. Smarter Business Support