How B2B Companies Deliver Great Customer Experiences

Boomtown delivers sales, success and support teams the knowledge they need to provide exceptional customer experiences.

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Trusted by product innovators & resellers who support 1.6 million business locations.

A fully integrated suite of customer experience products

We bring everything that’s required to deliver the best customer experiences all in one place.

Exceptional Customer Experiences
Digital engagement & self-service for your customers
Productive Teams
Knowledge, Workflow, and AI tools for your teams
Streamlined Partnerships
Automation, and collaboration for your partnerships
Customer Journeys

Orchestrate Effortless Customer Experiences

Shift from viewing your customer engagements as transactional tickets to holistic experiences.

Orchestrate and automate experiences at scale across sales, onboarding, and support.

Knowledge Delivery

Solve Problems Faster with Contextual Information

A knowledge base is only valuable if it’s used.

Ensure your knowledge gets delivered to the right person at the right time based on the context of the conversation. This means solutions delivered to your teams or directly to your customers.

Product Support

Streamline Your Customer Support

Your products are the foundation for your customer relationships. Put your customers first with product support.

We’ve transformed case management by simplifying  workflows and communications to ensure your teams can do more with less. Or you can solve problems before they happen with proactive support.

Boomtown Delivers Results

Faster time-to-revenue

88

Faster activations
3x faster resolution time

65

Increase in productivity
Happier customers

22

Increase in NPS

"Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks."

Brian Kamstra
President
Why Boomtown

For Companies That Demand The Best

Companies of all sizes - from startups to fortune 500s - use Boomtown’s software and services to deliver better customer experiences across sales, onboarding, and support.

Native Intelligence

Our machine learning modules are integrated into all aspects of the platform and gets smarter every time you use it.

Product-Centric

Boomtown is built on a global product index to enable exceptional data-driven and holistic customer journeys.

Modular Architecture

Use only the modules you need to delivery your ideal customer journeys. Easily integrate with your existing systems.

Enterprise Ready

A deep focus on security, compliance, uptime, SAML/SSO, professional services, and more to be ready to help you scale.