The Boomtown Platform delivers sales, success and support teams the knowledge they need to provide exceptional customer experiences.
"Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks."
Product support is the most challenging aspect of providing consistently great customer service. Boomtown delivers exceptional experiences by helping you shift from being reactive to being proactive.
Make it easy for your customers to get product help wherever and whenever they need it. Help your teams get the insights and context they need to deliver personalized support at scale.
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Reduce training time and empower everyone on your teams to respond faster and more consistently. Predictively surface knowledge for your products and services so your people don't waste time searching across multiple systems.
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Free up your teams to focus on the most valuable interactions. Use artificial intelligence and powerful chatbots to understand, route, and answer frequent questions faster than humanly possible.
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Win customers for life by securely monitoring your products and the networks that power them to anticipate and proactively solve issues before they impact your customer's business.
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Technology products can be complex. They need to be supported, updated, and sometimes replaced.
Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.
Boomtown gives you the workflows, product knowledge, and automation you need to win and retain customers.
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