CXM picks up where CRM ends.
We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control.
Shift from viewing your customer engagements as transactional tickets to holistic experiences.
Orchestrate and automate experiences at scale across sales, onboarding, and support.
A knowledge base is only valuable if it’s used.
Ensure your knowledge gets delivered to the right person at the right time based on the context of the conversation. This means solutions delivered to your teams or directly to your customers.
Your products are the foundation for your customer relationships. Put your customers first with proactive support.
We’ve transformed case management by simplifying workflows and communications to ensure your teams can do more with less. Or you can solve problems before they happen with proactive support.
"Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks."
Companies of all sizes - from startups to fortune 500s - use Boomtown’s software and services to deliver better customer experiences across sales, onboarding, and support.
Our machine learning modules are integrated into all aspects of the platform and gets smarter every time you use it.
Boomtown is built on a global product index to enable exceptional data-driven and holistic customer journeys.
Use only the modules you need to delivery your ideal customer journeys. Easily integrate with your existing systems.
A deep focus on security, compliance, uptime, SAML/SSO, professional services, and more to be ready to help you scale.
Boomtown is the world’s first knowledge logistics company. We help enterprises deliver the customer experiences they imagine, exactly as they intend.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
