Transform your product support from being reactive to proactive by implementing powerful and efficient digital engagement channels. Add knowledge, product and network monitoring, and automation to create more efficient teams and deliver better customer experiences.
Easily support your customers via any channel
Increase team efficiency with knowledge and collaboration
Reduce costs and increase NPS with digital self-service
Anticipate and fix issues before they become problems
“Boomtown’s ecosystem aligns with our focus of delivering best of breed solutions to build and maintain stronger relationships with our customers. With tools like Relay, remote, and on-site support, we are able to deliver fast response times while reducing costs."
To see the full pricing schedule for the Automated and Proactive packages, click the “See Full Pricing” button above and we’ll connect you with a pricing expert to walk you through the options.
We make it easy to get started. Depending on your needs, it can be as simple as putting chat on your website in a few minutes or it can be a structured enterprise onboarding process that could take 30 days or more. Either way, you get a dedicated Customer Success Manager to guide you through the onboarding process and conduct trainings to make it a seamless and enjoyable transition.
In addition to the included onboarding and training, our Customer Success team can help you with a variety of professional services including bot building, integration support, language translation, customized reporting, and much more.
We have pre-built integrations for Slack, Salesforce, Zendesk, ServiceNow, Freshdesk, Teamviewer, and Google Calendar. We also have robust APIs and a Zapier integration to connect to any additional system you need.
Expert Network pricing varies based on the type of service. Remote services are priced on a low monthly per-customer basis with discounts for volume and vary based on the technologies being supported. Field services are priced on an hourly basis and vary based on if you manage your own jobs or have our team manage the jobs for you. Get in touch with us and we’ll walk you through the complete pricing table.
We have a three user minimum to get started with Boomtown.