Platform
Success

High touch launch & successful evolutions.

Get started

Your success is our success

Boomtown’s comprehensive customer success program is structured to get you live as quickly as possible while Boomtown helps with the heavy lifting.

In-Depth
Process Knowledge
Quick & Speedy
Activations
Ongoing
Success
In-Depth Process Knowledge

Understand your business operations

We first spend time to really get to know your business. Whether that’s in-depth customer journey mapping sessions or a just a call to walk through your processes, this helps us ensure we are designing and implementing a system that works for your teams.

We ensure that the right modules are utilized in the right way to deliver the best possible customer experiences.

Quick Activations

Get up and running quickly and easily

We work with you to design an experience that works for your business.

Our experienced team has onboarded hundreds of partners from SMBs to fortune 100 companies and we come with a wealth of tools and experience to make it as easy as possible for you.

You’ll go from idea to live in under a month.

Ongoing Success

We're with you all the way

As a Boomtown partner, you get a partner success manager that is with you through the life of your relationship.

We help you set goals, review your progress, and suggest ways to improve your customer experience and operational efficiency at least every quarter so you’re always improving.

Fact

Onboarding new customers is often the most complex and most neglected area of a customer’s journey with your company.

Opportunity

Organizing and streamlining your onboarding process can lead to an immediate increase in satisfaction and long term customer retention.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

“The platform provided me with the extended workforce nationwide that we needed, along with real time insights into the progress of the project. Boomtown’s customer success team was committed to our success and actually felt like an extension of the team.”

Brian Wesley
Director of Support