We’re here to help you take your product support to the next level and deliver exceptional customer experiences.
If you're just selling basic brick terminals going into 2020 and have not positioned yourself up against value-added services or software, you're going to have a tough time as you watch your merchants silently retreat.
For VARs looking to move to a recurring revenue model, customer activation can offer the perfect way to transition without impacting cash flow.
The VAR industry is changing. With shifts in technology sales, delivery, and support, firms that want to grow must embrace new models and methods.
Release date: 10/03/19 10pm PST. Article search, article suggestions, and usability updates across knowledge base, email, proactive, web chat, and more.
Read on to learn more about the VAR trends changing the industry in 2019 and what that means for value-added resellers who want to remain competitive.
Release date: 9/12/2019 10pm PST. Quality Assurance Console, Zapier integration, Product Index updates, and more.
Product Support vs. Customer Support - do you know the difference? Here are 6 unique challenges of supporting technology products and how to resolve them!
This release revolves mainly around the usability of the Knowledge Base along with platform-related updates regarding the Product Index, Canned Responses, Search, and Customer Surveys.
It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.
What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.
In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.
The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.
Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.
Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.