We’re here to help you take your product support to the next level and deliver exceptional customer experiences.
Product support is an increasingly vital part of any B2B technology vendor’s offering, helping businesses to attract and retain customers.
Why should B2B companies invest in product support? Here are the top benefits of providing next-level product support, including tangible ROI you can measure.
How do you build a product support workflow that can scale without compromising value? Here are the key components for building a great support system.
When you speak with restaurant owners about OpenTable, Resy, or SeatMe, they will describe a love/hate relationship with these types of reservation software. While they love the ease of use of these platforms and the traffic they bring in, they loathe the cost of reservations per customer.
A sales knowledge program is one of the best tools for VAR sales teams because it equips reps with valuable product knowledge. Here’s how to create your own.
Product support as an integral part of a company’s growth is a relatively new idea. In today’s digital landscape, it’s imperative for customer satisfaction.
B2B technology companies benefit from focusing on product experience as opposed to customer experience. Delivering optimal product gains users’ confidence and trust.
Customer service is at the heart of unlocking recurring revenue for VARs. Ongoing relationships with businesses form the crux of successful VARs support.
The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.
It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.
What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.
In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.
The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.
Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.
Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.