We’re here to help you take your product support to the next level and deliver exceptional customer experiences.
MerchantE, a leading end-to-end digital commerce platform, announces a strategic partnership with product support platform expert, Boomtown, that will greatly enhance its overall customer support experience.
Boomtown has partnered with RetailNext to provide safer shopping experiences as retailers enter the next phase of economic re-opening. A non-profit joint venture, ShopSafe implementations nationwide will help get the economy back on track safely.
Digital.com, a leading independent review website for small business online tools, products and services, has named Boomtown to its list of best help desk software solutions for 2020. The guide features 13 top solutions based on customer feedback, pricing, and plan options.
Knowledge Management needs to be re-thought to better serve those working in the modern world. Time spent searching for information can be better utilized actually doing the work that requires it.
With online ordering on the increase & meal delivery services more relied upon than ever, it's important for merchants to select a solution that is right for them. To that end, Guiseppi Marzelli has curated a list of his top online order and delivery systems.
Knowledge Delivery empowers teams to resolve customer issues proactively, cutting down on response times & providing excellent customer experiences. Here, we offer a deep dive into what that looks like, and how it can empower your teams to drive superior outcomes - from sales to support.
Absenteeism is a natural consequence of working from home. To combat it, teams must be able to interact and collaborate, no matter how dispersed. Support teams face particular challenges in this regard, but we've found the solution.
Uncertainty is the defining factor of the current business landscape, which makes flexibility and efficiency more critical than ever.
With outsourced support, it is possible for any organization to save money while streamlining their support processes and providing better experience for their partners. Particularly in the B2B space, taking this approach can help your organization scale profitably and efficiently. While outsourcing can often stir feelings of apprehension, this guide will allay any anxiety associated with taking the outsourced approached to supporting your customers.
This e-book will provide you with a deeper understanding of the role product support plays within a larger customer experience strategy and in the context of the evolving B2B landscape. This knowledge will allow you to implement effective, efficient product support systems for all of your customers and devices.
The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.
It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.
What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.
In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.
The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.
Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.
Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.