Boomtown is the sum of all of the knowledge and experience we have gained from years of delivering support for technology products that real-world businesses rely on everyday.
As these products have become more complex and interconnected, traditional ticketing systems have fallen short.
We believe that the product experience you deliver - from sale to service - is the most important factor in your ability to compete for, win, and retain customers.
We're maniacally focused on designing and developing the modern toolset you need to ensure that your product support experience is nothing short of exceptional. This has led us to leverage rich data and AI to help you predict product problems before they occur and ensure your teams have the right answers at the very moment they need them.
Tiburon, CA and
Available in English, Spanish, German, and Japanese
Across the US, Canada, and Germany
Real-world businesses across the US, Puerto Rico, Canada, and Australia
Indexed and supported through the Boomtown platform
"We partnered with Boomtown to deliver a truly differentiated customer experience. Boomtown allows us to easily deliver new and innovative technologies to the market that will help our customers simplify their business operations and concentrate on growth.”
MerchantE, a leading end-to-end digital commerce platform, announces a strategic partnership with product support platform expert, Boomtown, that will greatly enhance its overall customer support experience.
Boomtown has partnered with RetailNext to provide safer shopping experiences as retailers enter the next phase of economic re-opening. A non-profit joint venture, ShopSafe implementations nationwide will help get the economy back on track safely.
Digital.com, a leading independent review website for small business online tools, products and services, has named Boomtown to its list of best help desk software solutions for 2020. The guide features 13 top solutions based on customer feedback, pricing, and plan options.