A holistic support solution for teams that build and deploy technology for brick and mortar businesses
Provide a VIP experience to every customer from onboarding through long-term relationships
Focus on growing your business without adding headcount.
How can Boomtown help your business?
Use the software to better support your customers and the integrated services when you need additional help
Provide premium proactive support to your customers and get detailed network insights
Modern support software makes it easy to build lasting relationships with your customers
Quickly send an expert local technician anywhere in the US with just a few clicks
IN-PERSON INSTALLATIONS AND SERVICES
White Glove Customer Onboarding
First impressions last forever.
Increase your sales velocity while ensuring that your first customer experience is nothing short of exceptional.
Provide a professional white glove onboarding experience for all your new customers so they’re ready to go from day one. Have an expert on your technology show up in person as soon as the hardware arrives to ensure everything is properly installed and configured.
EXCEPTIONAL CUSTOMER SUPPORT
Provide VIP Support
Understand your customers better than ever before.
With integrated network monitoring, you can track the connectivity of your technology 24/7 and automatically create tickets when devices go offline to provide proactive support.
Get deep insight into the entire network at your customers’ locations and run detailed network tests with the click of a button.
A PLATFORM BUILT TO SCALE
Better Customer Support, More Efficient Agents
As you grow, managing a growing support operation and executing during peak demand can be challenging and expensive.
Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and video and instant access to pre-built knowledge bases for the technology you sell.
Leverage bots and intelligent automation in your workflows to help automate the easy questions so your agents can focus on the interactions that add value.
"Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By leveraging Boomtown's installation and new merchant training, we can get our customers started faster on talech."
Head of Operations
Why do technology providers love Boomtown?
Because we have built our support platform specifically to support technology for brick and mortar businesses. Our team has over 60 years of experience in the industry and we know what it takes to sell to and support merchants. Everything we do is focused on making your life easier.
We have a Project Manager on every job to ensure everything is completed on time and up to your standards
Nationwide Technician Network
A single flat rate across the entire US makes it easy to budget and scale
On-Demand In-Person Support
Get boots on the ground with a few clicks, any time, day or night.
Automate easy and repetitive questions with chatbots that know your technology and get smarter over time
Easily provide support however your customers want it - website and in-app chat, video, SMS, email, phone
Monitor networks and your technology and proactively solve issues for your customers when anything goes offline
GET STARTED FAST
Don't change who you are
Our support platform can plug into your existing CRM and our services seamlessly augment your existing support operations.
You can get started with minimal effort and deviation from existing processes.
We’re flexible and make working together fun and easy. Our structured onboarding program gets you going in less than 30 days.