Activation & Implementation can be the most challenging phases along a customer’s journey. They don’t have to be.
Engage and motivate customers to move toward the next stage of their customer life cycle faster than they would on their own.
Whether boarding a new customer, re-engaging an inactive one or upgrading a loyal advocate, do so with speed, insight and customer empathy.
SMB and Mid-market customers need help activating and implementing your products. Failure to effectively do so results in pre-revenue churn.
Delivering an exceptional customer experience requires seamless collaboration internally and externally.
In B2B go-to-market models that include resellers and other ecosystem stakeholders the Activation Customer Journey is usually disjointed.
This inherent multi-party delivery model requires orchestration so the customer feels like they are dealing with one solution team.
New entrants can activate and board customers 80% faster than incumbents.
Implement an Activation Customer Journey for a dramatic improvement in the time it takes to deliver value to your new customers.
Structured Activation Customer Journeys reduce pre-revenue churn by up to 30%
Source: Boomtown Market Results
"Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks."
Technology products can be complex. They need to be supported, updated, and sometimes replaced.
Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.