Remote services to help you scale

Access premium US-based technology experts as an extension of your team to enhance your service offerings.

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Grow your business without adding headcount

Augment your existing operations with remote technical support teams that help you activate new customers faster and retain them longer.

24/7 technical support

Premium 24/7 support powered by elite teams of US-based support engineers.

Customer onboarding

Activate customers faster and retain them longer with expert personalized training.

Network monitoring

Monitor your customers’ networks and proactively provide support so they never go offline.

Tap into product experience

Experts on demand

Our remote service experts have supported over 350,000 businesses and continue to learn every day.

No Training Required

Leverage teams that already support the technology you sell so there’s no onboarding delay.

Alfred Florez
Technology expert, trained on your product.
Certified by

Build your brand

White Labeled

Every communication channel is personalized with your brand to build awareness and loyalty.

Seamless Handoffs

Service teams act as an extension of your team so there's no disruption to your customer experience.

Built to scale

Provide 24/7 Support

Support doesn't stop at 5pm. Be available for your customers whenever and wherever they have questions.

Mange to Peak Volume

Smooth out your support curves with dynamic staffing to ensure you always have proper coverage.


“Boomtown provides fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant's issues allowing us to expand faster without worrying about the overhead of customer support."

Drew Sementa

It's easy to get started

Augment existing operations

Our remote services are built to augment your existing team with minimal process disruption.

Integrate with existing systems

Relay has pre-built integrations to messaging and ticketing systems as well as robust APIs.

Go Live In Less than 30 Days

We provide a structured onboarding process that has helped hundreds of partners easily get started.

Your customers will love the quality of service

"The agent was helpful, knowledgeable and patient."

Mark Lemons
Georgia Golf Connections

"I wish every customer service representative was this good."

Chris VanCleef
Savino's Pizza

"So helpful and awesome!!"

Laura Levinsohn

"I love your service!"

Lyn Nakatani
Stortos Downtown

"First time using the service. Way Cool."

Jonathan McCormick
Blendz Smoothie and Nutrition

"Great support!! Thank you for the help!!!"

Zach Bowers
Cabinets by Stac

"Great communication and customer service."

Maria Reyna Johnson
La Antigua

"Fabulous service! What a great way to fix the original problem."

Jill Ballinger
River Rock Inn

"Seriously, amazing training."

Renee Guerriero
The Landing Restaurant