A support platform for managing your expanding business

Activate your customers faster and retain them longer by providing personalized support services at scale.

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Grow your business easily and efficiently

With a modern support platform and streamlined access to expert managed services, you can grow your business and keep customers happier. Your customers can have the support they need, when they need it without the need to grow your staff.

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How can Boomtown help your business?

Use our platform to deliver support and integrated services to help your customers succeed.

Lower
support costs

Boomtown’s easy to use support software helps your representative provide accurate support and solve issues quickly.

Activate
customers faster

Ensure your customers are activated and using your product within 48 hours to reduce churn.

Always be
available

Focus on growing your business, not your support team with premium white-labeled 24/7 support from an experienced US-based team.

Provide white-glove
experiences

Quickly dispatch an expert local technician anywhere in the US to help your customers with installations or any network issues.

Quick activations

Activate customers faster

First impressions last forever

Deliver customer experiences that will help quickly active new customers by providing a structured white glove onboarding experience. 

We track all shipments and proactively call new merchants as soon as their device arrives at their business.   Your merchants can be activated within 48 hours.

Exceptional technical support

Retain customers longer

The length of time that a customer continues to process with you depends on their experience with your company. And makes an impact on your bottom line. 

Our support platform allows you to communicate with your customers faster, seamlessly solve concerns and create positive outcomes. Boomtown platform is specifically built to support merchant technology and the unique needs of ISOs from our years of experience in the field. 

Over 350,000 merchant locations rely on Boomtown to deliver a seamless support experience. Utilize our platform and leverage our experience to help retain customers.

Built to scale

Reduce operating costs

As you grow, managing a growing support operation and executing during peak demand can be challenging and expensive.

Boomtown’s support platform allows your customers to connect with you via chat, SMS, phone or email - their choice. Our pre-built knowledge base provides instant access making your agents more efficient and able to handle more requests. And every customer receives the same standard of service resulting in increased customer satisfaction and retention.

Want to outsource customer support? We can augment your current team to provide 24/7 support or provide white-labeled support with our 100% U.S. based customer support team.

"Activating and supporting new customers has never been this easy. Send a request to Boomtown and they take care of the rest. We have active and happy customers with just a few clicks."

Brian Kamstra
President, Retriever

Why do payment companies love Boomtown?

Because we have built our support platform specifically to support your customers. Our team has over 60 years of experience in the payments industry and we know what it takes to sell to and support merchants. Everything we do is to help your business grow.

Better customer
experiences

Easily connect with your customers and deliver the service they need, wherever they are.

Deep
industry knowledge

Our agents are experts on the technology that you sell and can eliminate the need to continually hire and train new team members.

Integrated
services

We act as an extension of your team and you have full transparency into every interaction with your customers.

Intelligent
platform

The first support software that gets smarter the more you use it. Apply industry-standard knowledge to your specific customers.

Personalized
support

Obtain customer insights that allow you to deliver personalized support to your merchants better than ever before.

Easy-to-use
software

Powerful and feature-rich software that is simple to implement and intuitive to use makes it easy to onboard new agents.

It's easy to get started

We believe that white glove onboarding and ongoing help is a core part of a good partnership (and it’s free!). Your dedicated Customer Success team will guide you through every step of the process and ensure you are live within 14 days.

Boomtown’s support platform can plug into your existing CRM with pre-built integrations and our services seamlessly augment your existing support operations with minimal impact on your team.