A support platform built to empower growing ISOs

Activate your customers faster and retain them longer by providing personalized services at scale.

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Grow your business without adding headcount

With a modern support platform and streamlined access to expert managed services, you can easily build lasting relationships with your customers and make sure they’re never without the help they need – whether remotely or in person.

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How can Boomtown help your business?

Use the software to better support your customers and the integrated services when you need additional help.

Support
software

Modern support software makes it easy to build lasting relationships with your customers.

Structured
activations

Activate customers faster and retain them longer with expert personalized training.

24/7 remote
support

Premium 24/7 support powered by an elite team of US-based support engineers.

On-site
installations

Quickly send an expert local technician anywhere in the US for help with installations and services.

Structured activations

Activate customers faster

First impressions last forever.

Increase your sales velocity while ensuring that your first customer experience is nothing short of exceptional.Provide a structured white glove onboarding experience for all your new merchants so they’re ready to go from day one.

We track all shipments and proactively call new merchants as soon as their new device arrives at their business to train them and create a magical first impression.

Exceptional technical support

Retain customers longer

The length of time that a customer continues to process with you depends on how well you treat them.

Our support platform allows you to communicate with your customers better and build lasting relationships.Our add-on services have been built and refined over years of supporting merchant technology.

We have supported over 350,000 merchant locations and use that experience to continue to learn and improve.There is no need to hire and train a new team on the technology that you sell. Leverage our wealth of experience from day one – both remotely and in-person.

Built to scale

Reduce operating costs

As you grow, managing a growing support operation and executing during peak demand can be challenging and expensive.

Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and instant access to pre-built knowledge bases for the technology you sell.

We provide critical resources when you need it and smooth out your support curves to ensure you always have the proper staff ready to give your customers the help they need, when they need it.

"Activating and supporting new customers has never been this easy. Send a request to Boomtown and they take care of the rest. We have active and happy customers with just a few clicks."

Brian Kamstra
President, Retriever

Why do ISOs love Boomtown?

Because we have built our support platform specifically to support your customers. Our team has over 60 years of experience in the payments industry and we know what it takes to sell to and support merchants. Everything we do is to make your life easier.

Modern
support experience

Easily connect with your customers in new and engaging ways to build better long-term relationships.

Intelligent
platform

The first support software that gets smarter the more you use it. Apply industry-wide knowledge to your specific customers.

Easy-to-use
Software

Powerful and feature-rich software that is easy to learn and intuitive to use makes it easy to onboard new agents.

Personalized
support

Deep customer insights allow you to know your merchants better than ever before and provide personalized services at scale.

Deep
industry knowledge

Our agents are experts on the technology that you sell so you don't need to continually hire and train new team members.

Integrated
services

We act as an extension of your team and you have full transparency into every interaction that we have with your customers.

It's easy to get started

We believe that white glove onboarding and ongoing help is a core part of a good partnership (and free!). Our Customer Success team will guide you through every step of the process and will ensure the transition is seamless for your team.

Our support platform can plug into your existing CRM with pre-built integrations and our services seamlessly augment your existing support operations with minimal changes from your team.