Boomtown uses artificial intelligence to make your services more efficient than ever before. Augment your team’s skills, provide white glove activations, or show up in person when your customers need a helping hand.
Ensure the right person gets assigned to the job, every time.
Review every time stamp, call note, image, and rating in the software in real time.
Obtain best-in-industry results with oversight from experienced service managers.
Seamlessly share knowledge with your service teams for consistent messaging.
Get real-time updates from your service providers so you’re always one step ahead.
Easily forecast expenses with simple, "no surprise" pricing.
Enhance your team with programmatic access to a curated pool of on-demand remote product experts to solve technology product issues.
“We receive fast and reliable customer service for our customers. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our customer's issues allowing us to expand faster without worrying about the overhead of customer support.”
Get boots on the ground fast in those situations when you just have to be there in person. Seamlessly escalate from a remote interaction to an in-person visit to solve last-mile activation problems or fix complex product issues.
“Boomtown's Expert Network gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”