On-demand product experts, nationwide

Boomtown gives you seamless access to a network of technology experts for 24/7 remote and field services to augment your current operations.

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The best services are powered by technology

Boomtown uses artificial intelligence to make your services more efficient than ever before.  Augment your team’s skills, provide white glove activations, or show up in person when your customers need a helping hand.

Skills-based routing

Ensure the right person gets assigned to the job, every time.

Complete transparency

Review every time stamp, call note, image, and rating in the software in real time.

Guaranteed quality

Obtain best-in-industry results with oversight from experienced service managers.

Integrated knowledge

Seamlessly share knowledge with your service teams for consistent messaging.

Streamlined communications

Get real-time updates from your service providers so you’re always one step ahead.

Simple pricing

Easily forecast expenses with simple, "no surprise" pricing.

Remote services

Enhance your team with programmatic access to a curated pool of on-demand remote product experts to solve technology product issues.

Sample Solutions
  • - Dedicated tier 1 or tier 2 technology support
  • - Proactive remote product activations and trainings
  • - Overflow capacity during peak hours or outages
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US-based
24/7
365
Alfred Florez
Technology expert, trained on your product.
Certified by

“We receive fast and reliable customer service for our customers. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our customer's issues allowing us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

Field services

Get boots on the ground fast in those situations when you just have to be there in person. Seamlessly escalate from a remote interaction to an in-person visit to solve last-mile activation problems or fix complex product issues.

Sample Solutions
  • - Technology installations and activations
  • - Wifi setup and configuration
  • - Ethernet cabling
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“Boomtown's Expert Network gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO