The Servicing Journey

AI-powered assistance for your team &
customers.

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Rapid servicing of exactly what the customer needs

Guide your team, collaborate with partner ecosystems, automate routine tasks, and solve problems proactively.

Increase
Productivity
Solve Issues
Faster
Transform the
Servicing Paradigm
Increase Productivity

Insightful knowledge delivery

Engage self-learning AI to supercharge productivity with suggested solutions and responses. The platform learns from each interaction to inform the next engagement across communication channels, effectively taking the best responses and disseminating them across the team.

Improve customer outcomes by moving knowledge to the edge with simple FAQ, helping your team focus on the tougher customer challenges that require human intervention.

Solve Issues Faster

Eliminate cold hand-offs

Own the customer experience and deliver great outcomes with a service gateway that makes you the “front door” for effective first contact resolution.

Use your customer-facing surfaces to seamlessly route issues across internal teams, 3rd parties, and ecosystem partners to reduce customer frustration with warm and cold hand-offs.

Customers no longer have to hang up, call someone else, repeat who they are or what they need -- hooray!

Transform The Servicing  Paradigm

Solve issues before they become problems

Win customers for life with solution and network monitoring to proactively solve issues before they affect customers.

Proactively monitor your customer’s environment, identify faults around your solution, and deliver all those signals in one pane of glass or via API while automating routine tasks.

Notify customers that help is one the way before they contact you -- surprise and delight!

Fact

The world has become increasingly interconnected. This makes it more challenging than ever to find exactly where an issue originated to solve the problem. Customer transfers are one of the highest causes of churn, so it’s critical to collaborate with partners.

Opportunity

Boomtown’s platform understands the complexity of Ecosystems and enables seamless engagement with partners to smoothen customer journey handoffs and troubleshoot support across shared customers. Everyone can focus on the priority of helping customers realize the value of your products.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

Integrations

Avaya
Genesys
Gmail
Jira Service Desk
Microsoft Outlook
Salesforce
Segment
TeamViewer
Zapier
Zendesk

“We receive fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant’s issues allowing us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

Expert help when you need it

Technology products can be complex. They need to be supported, updated, and sometimes replaced.

Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.

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