Comprehensive, dynamic organization for all of knowledge you’ll ever need to help customers succeed.
Boomtown’s Knowledge Management module is directly linked to our Product Index, which breaks down the relationship between you and your customers to the most critical intersection - your products.
By connecting each piece of knowledge content to the relevant products you build and support directly, as well as the relevant 3rd party products and integrations, a bespoke knowledge base can be curated for each of your customers dynamically.
In self-service touch points, our Knowledge Management module only surfaces the relevant content and the AI behind our Knowledge Delivery module is able to be much more accurate with suggested solutions.
“We’ve enjoyed working with Boomtown to ensure our customers have the training and support they need 24/7. Our goal is to have customers activated and trained within 3 days. Our relationship with Boomtown helps make that happen.”