July 15, 2019

3 Reasons ISOs Need Chatbots

Article

Chatbots Help Cut Costs.

You may not know it yet, but ISOs need chatbots. Chatbots can help to significantly reduce operating costs for organizations such as ISOs by automating support and the way users access information that is frequently needed. Instead of having to hire additional support staff to learn and relay solutions, you can use chatbots to automate the answers to your most frequent questions and issues. For more complex problems or issues, chatbots can support your team to improve their efficiency and reduce resolution time.

Plus, you never have to worry about a chatbot leaving your ISO and thereby creating a knowledge gap that must be filled.At Boomtown, we’ve already built several industry-based chatbots focused on supporting issues plaguing some of the most popular brick-and-mortar technologies such as the Poynt Smart Terminal and the Vx520, and are continually adding new chatbots to the mix. We also make custom organization-based chatbots to help automate the internal operations of some of our largest ISO partners. These chatbots are tailor-made to reduce your team’s workload.

The Poynt Bot using keywords to respond with the right answer.

The Poynt Bot answering a user's question about the Poynt Smart Terminal.

Chatbots Improve the Accuracy of Support

Fortunately, chatbots don’t suffer from the same miscommunication issues that haunt humans. If a chatbot knows the answer to something, it is never going to misremember it and provide an incorrect version. Using chatbots to handle your most frequently encountered issues ensures that each user is receiving the same answer and a consistent support experience. Humans aren’t perfect, and neither are chatbots, but at least you don’t have to worry about your chatbot suffering from memory issues.

Chatbots Boost Team Collaboration

Boomtown has a proprietary Melody Bot that allows teams to create, maintain, and use a chatbot without having to leave the comforts of a chatroom. No coding or technical experience needed here. A user merely asks the chatbot a question. If the bot already knows the answer, it will provide it and allow the user to edit/update the answer if needed. If the bot doesn’t know the answer, then the user can create one by simply responding to the chatbot as if they were responding to another human. All of this can be done from within the chatroom making this bot perfect for chatrooms where smaller teams frequently communicate and share knowledge. Let your team work together and build a chatbot that allows all members of the team to quickly and easily access information that they regularly need in their day-to-day roles.chat

A Boomtown Melody Bot in action.

A Boomtown Melody Bot in action.