Create a better product support experience

Boomtown focuses exclusively on helping technology product innovators and resellers orchestrate seamless customer journeys.

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Supporting technology products is hard

Products are the reason you have customers but unlike simple transactional products, business technology products are connected, always on and frequently updated.

"Each point along the customer’s journey from sale to activation to service is a chance to churn."

Orchestrates better support experiences

At Boomtown we’re simplifying the complex world of supporting technology products so you can have more efficient agents and happier customers

Reduce churn by driving faster, smoother customer journeys.  Help your customers buy, get productive, and more effectively use your products with less effort.

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By streamlining installations and new customer trainings, we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

Boomtown is purpose-built for product support

Traditional customer support systems lead to fragmented customer journeys, siloed product data, and lack of actionable insights. Boomtown is maniacally focused on simplifying the complexities that come with supporting technology products.

Product index

Built on a global product index to enable exceptional data-driven and holistic customer journeys.

Support automation

Complex products lead to more questions. Intelligent automation keeps your costs down.

Ecosystem engagement

Seamlessly work with your partners, vendors, and service providers to solve complex issues quickly.

Artificial intelligence

Leverage the latest machine learning models to create a system that’s always learning and improving.

Universal knowledge

Tap into pre-built and integrated knowledge bases and bots for products you sell or encounter in the field.

Integrated services

Boomtown has your back. Seamlessly access remote and field services with just a few clicks.