Boomtown focuses exclusively on helping technology product innovators and resellers orchestrate seamless customer journeys.
Products are the reason you have customers but unlike simple transactional products, business technology products are connected, always on and frequently updated.
"Each point along the customer’s journey from sale to activation to service is a chance to churn."
At Boomtown we’re simplifying the complex world of supporting technology products so you can have more efficient agents and happier customers
Reduce churn by driving faster, smoother customer journeys. Help your customers buy, get productive, and more effectively use your products with less effort.
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By streamlining installations and new customer trainings, we can get our customers started faster on talech.”
Traditional customer support systems lead to fragmented customer journeys, siloed product data, and lack of actionable insights. Boomtown is maniacally focused on simplifying the complexities that come with supporting technology products.
Built on a global product index to enable exceptional data-driven and holistic customer journeys.
Complex products lead to more questions. Intelligent automation keeps your costs down.
Seamlessly work with your partners, vendors, and service providers to solve complex issues quickly.
Leverage the latest machine learning models to create a system that’s always learning and improving.
Tap into pre-built and integrated knowledge bases and bots for products you sell or encounter in the field.
Boomtown has your back. Seamlessly access remote and field services with just a few clicks.
Provide your sales reps with the latest product information when they need it most.
Real-time product insights to empower data-driven roadmap conversations.
Custom onboarding workflows and self-scheduling for more efficient customer activations.
Create powerful and responsive service teams using data, insights, and AI.
Boomtown is a customer experience platform that makes it simple to orchestrate seamless customer journeys.