A platform built to scale your business and improve your customer experience

You build amazing products. We help you deliver amazing customer journeys around those products.

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Grow your business and delight customers without adding headcount

Your technology’s impact can only be felt when your customers know how to use it. With knowledge delivery driven by machine learning, you can ensure their success and grow faster without having to add headcount.

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How can Boomtown help your business?

Use the software to better support your customers and the integrated services when you need additional help.

Deliver better
experiences

Modern support software makes it easy to build lasting relationships with your customers.

Activate customers
faster

Quickly send an expert local technician anywhere in the US for help with installations and services.

Reduce
handle times

Provide premium proactive support to your customers with detailed product and local network insights.

Scale
effortlessly

Integrated 24/7 white labeled support enables you to focus on growth while we keep your customers happy.

In-app premium support

One button does it all

Integrate a developer-friendly support SDK into your app and easily unlock powerful product support.

Proactively monitor critical functionality including network connections, connected hardware, cloud end-points, and application health to determine any issues your customer is experiencing with a single click.

Live chat with your customers, share and draw on the screen, and turn on the camera to see into their location without leaving your app.

Integrated technical support services

Provide VIP support at scale

Understand your customer's technology needs better than ever before.

Using the platform you can leverage integrated services to route product support questions and issues to Boomtown to provide white-labeled 24/7 support so you can focus on building and selling your product.

You get 100% transparency into every interaction and you can review and update Issues in the Quality Assurance Console to ensure future questions are answered exactly how you want them to be answered.

In-person installations & services

White glove customer onboarding

First impressions last forever.

Increase your sales velocity while ensuring that your first customer experience is nothing short of exceptional.

Provide a professional white glove onboarding experience for all your new customers so they’re successful on day one. Dispatch a technician who has expert knowledge on your technology as soon as the hardware arrives to ensure everything is properly installed and configured, usually within 48 hours.

Built to scale

Reduce operating costs

As you grow, managing a growing support operation and executing during peak demand can be challenging and expensive.

Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and instant access to pre-built knowledge bases for the technology you sell.

We provide critical resources when you need it and smooth out your support curves to ensure you always have the proper staff ready to give your customers the help they need, when they need it.

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By streamlining installations and new customer trainings, we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

Why do technology providers love Boomtown?

Because we have built our support platform specifically for technology companies. We bring the knowledge, intelligence, and experience from supporting thousands of products at over 350,000 businesses. Everything we do is to make your life easier.

Cfocused

Everything we do is focused on how we help your customers have better experiences with your products.

Proactive
Support

Monitor networks and your critical product workflows to proactively solve issues for your customers when anything stops working.

Intelligent
knowledge delivery

Suggest answers to your agents and automate easy and repetitive questions with chatbots that know your technology and get smarter over time.

Deep product
knowledge

We tie all customer interactions back to an indexed product record in order to ensure the platform gets smarter over time.

Integrated
services

We act as an extension of your team and you have full transparency into every interaction that we have with your customers.

Nationwide
technician network

Fast and reliable managed field services with a single flat rate across the entire US makes it easy to budget and scale.

It's easy to get started

We believe that white glove onboarding and ongoing help is a core part of a good partnership (and free!). Our Customer Success team will guide you through every step of the process and will ensure the transition is seamless for your team.

Our support platform can plug into your existing CRM with pre-built integrations and our services seamlessly augment your existing support operations with minimal changes from your team.