You build amazing products. We help you deliver amazing customer journeys around those products.
Delivering sophisticated technology-driven products to businesses unlocks new potential but creates challenges with getting users the knowledge they need at the right time across sales, activation, and support. With knowledge delivery driven by machine learning, you can make customers happier and grow faster without having to add headcount.
Use the software to better support your customers and the integrated services when you need additional help.
Modern support software makes it easy to build lasting relationships with your customers.
Provide premium proactive support to your customers and get detailed insights on the local environment.
Integrated 24/7 support powered by an experienced team of US-based technical support engineers.
Quickly send an expert local technician anywhere in the US for help with installations and services.
Integrate a developer-friendly support SDK into your app and easily unlock powerful product support.
Proactively monitor critical functionality including network connections, connected hardware, cloud end-points, and application health to determine any issues your customer is experiencing with a single click.
Live chat with your customers, share and draw on the screen, and turn on the camera to see into their location without leaving your app.
Understand your customer's technology needs better than ever before.
Using the platform you can leverage integrated services to route product support questions and issues to Boomtown to provide white-labeled 24/7 support so you can focus on building and selling your product.
You get 100% transparency into every interaction and you can review and update Issues in the Quality Assurance Console to ensure future questions are answered exactly how you want them to be answered.
First impressions last forever.
Increase your sales velocity while ensuring that your first customer experience is nothing short of exceptional.
Provide a professional white glove onboarding experience for all your new customers so they’re successful on day one. Dispatch a technician who has expert knowledge on your technology as soon as the hardware arrives to ensure everything is properly installed and configured, usually within 48 hours.
As you grow, managing a growing support operation and executing during peak demand can be challenging and expensive.
Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and instant access to pre-built knowledge bases for the technology you sell.
We provide critical resources when you need it and smooth out your support curves to ensure you always have the proper staff ready to give your customers the help they need, when they need it.
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By streamlining installations and new customer trainings, we can get our customers started faster on talech.”
Because we have built our support platform specifically to support your customers. Our team has over 60 years of experience supporting technology products and we know what it takes to sell to and support business customers. Everything we do is to make your life easier.
Everything we do revolves around the product experience and not the ticket, which creates better customer experiences.
Monitor networks and your critical product workflows to proactively solve issues for your customers when anything stops working.
Suggest answers to your agents and automate easy and repetitive questions with chatbots that know your technology and get smarter over time.
A single flat rate across the entire US makes it easy to budget and scale.
Our agents are experts on the technology that you sell so you don't need to continually hire and train new team members.
We act as an extension of your team and you have full transparency into every interaction that we have with your customers.
We believe that white glove onboarding and ongoing help is a core part of a good partnership (and free!). Our Customer Success team will guide you through every step of the process and will ensure the transition is seamless for your team.
Our support platform can plug into your existing CRM with pre-built integrations and our services seamlessly augment your existing support operations with minimal changes from your team.