Simplify your product support

Provide a VIP experience to every customer from onboarding through long-term relationships.

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Grow your business without adding headcount

With a modern support platform and streamlined access to expert managed services, you can easily build lasting relationships with your customers and make sure they’re never without the help they need – whether remotely or in person.

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How can Boomtown help your business?

Use the software to better support your customers and the integrated services when you need additional help.

Support
software

Modern support software makes it easy to build lasting relationships with your customers.

Proactive
support

Provide premium proactive support to your customers and get detailed network insights.

24/7 remote
support

Premium 24/7 support powered by an elite team of US-based support engineers.

On-site
installations

Quickly send an expert local technician anywhere in the US for help with installations and services.

In-person installations & services

White glove customer onboarding

First impressions last forever.

Increase your sales velocity while ensuring that your first customer experience is nothing short of exceptional.

Provide a professional white glove onboarding experience for all your new customers so they’re ready to go from day one. Have an expert on your technology show up in person as soon as the hardware arrives to ensure everything is properly installed and configured.

Exceptional technical support

Provide VIP support at scale

Understand your customers better than ever before.

With integrated network monitoring, you can track the connectivity of your technology 24/7 and automatically create tickets when devices go offline to provide proactive support.

Get deep insight into the entire network at your customers’ locations and run detailed network tests with the click of a button.

Built to scale

Reduce operating costs

As you grow, managing a growing support operation and executing during peak demand can be challenging and expensive.

Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and instant access to pre-built knowledge bases for the technology you sell.

We provide critical resources when you need it and smooth out your support curves to ensure you always have the proper staff ready to give your customers the help they need, when they need it.

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By streamlining installations and new customer trainings, we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

Why do technology providers love Boomtown?

Because we have built our support platform specifically to support technology for brick and mortar businesses. Our team has over 60 years of experience in the industry and we know what it takes to sell to and support merchants. Everything we do is focused on making your life easier.

Guaranteed
quality

We have a Project Manager on every job to ensure everything is completed on time and up to your standards.

Nationwide
technician network

A single flat rate across the entire US makes it easy to budget and scale.

On-demand
in-person support

Get boots on the ground with a few clicks, any time, day or night.

Intelligent
automation

Automate easy and repetitive questions with chatbots that know your technology and get smarter over time.

Omnichannel
communications

Easily provide support however your customers want it - website and in-app chat, video, SMS, email, phone.

Proactive
Support

Monitor networks and your technology and proactively solve issues for your customers when anything goes offline.

It's easy to get started

We believe that white glove onboarding and ongoing help is a core part of a good partnership (and free!). Our Customer Success team will guide you through every step of the process and will ensure the transition is seamless for your team.

Our support platform can plug into your existing CRM with pre-built integrations and our services seamlessly augment your existing support operations with minimal changes from your team.