Every team at a given organization has to meet the demands of the customer.
Help your teams meet the moment with Digital Transformation & Knowledge Delivery.
Strategy and digital teams across industries have been tasked with transforming their businesses and business models. However, re-architecting an entire business can be a long and arduous process, with little real beneficial result.
Boomtown’s platform serves as a collaborative ecosystem overlay. Driving a simple to implement re-architecture of how you and your ecosystem interact with the market, we pull the business benefits of digital transformation forward in time without the attendant costs and delays of a full re-platforming.
At the heart of digital transformation is a re-orientation of your business model toward orchestrating elegant and successful customer journeys.
This requires an approach that drives change from the customer-facing interactions of the business back into the core. However, core business architecture restructuring is most often costly and difficult to implement.
Boomtown’s customer experience delivery platform helps your business deliver the market-facing benefits of core re-architecture without core business disruption.
Re-imagine your business and your partner ecosystem as a flexible, customer-centric platform built with robust digital engagement tools, customer journey orchestration capabilities, native AI for continued network-effect improvements, and automation to drive greater growth without step-function cost increase.
Your business and your partner ecosystem can see revenue upside from new revenue streams and higher net revenue retention, lower costs from automation and ecosystem efficiency, and higher margins through more satisfied customers and higher ecosystem yield.
Digital transformation that requires re-platforming of your core business can be long and hard with sub-optimal results.
The Boomtown platform delivers the market impacts of digital transformation through integrated partner management and flexible customer experience delivery that can re-architect market delivery and penetration without re-platforming and disrupting the core.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
