Delivering exceptional customer support is often hard and thankless. Boomtown finally gives B2B support teams the technology they need to support increasingly complex products with ever more demanding customers.
Solving knowledge problems, such as product compatibility, in each support interaction reduces the downstream servicing problems that lead to attrition.
With our platform, you can build knowledge based on customer interactions across your enterprise and harness the power of AI to provide automated real-time support engineer suggestions.
Support teams struggle with training and managing product complexity in the sales process.
Provide structured conversational solution information in the field to ramp new team members rapidly and get the right solutions in the hands of your customers.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
“Our support team enjoys working with Boomtown as they are committed to providing solutions to our merchants and are well trained in merchant technology.”