Understand what your customers love and dislike about your product with insights pulled from every interaction that your teams have with your customers.
Your support and operations teams talk to your customers about their experience with your product every day.
These conversations can surface powerful insights into what your customers like and what they don’t that can be distilled into future product enhancements.
Create custom views that quickly filter through all Cases tagged with software bugs, errors, or ideas so you have a queue that’s ready to review whenever you log in.
From there you can push ideas or bugs to Jira, Trello, or other tracking software you use.
Create lasting customer relationships with fast and personal digital communications with each customer.
Organize customer conversations across all channels in one place right alongside internal or third partner discussions that help move the onboarding along.
Product teams are often one or more degrees of separation away from their end-users and customers, resulting in informational blind spots as they rely on marketing and sales.
Get insight from every conversation your customers are having with your company without spending all day on research calls.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
