Boomtown For
Product Teams

Understand your product journeys
like never before

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Insights to help you build
better products

Understand what your customers love and dislike about your product with insights pulled from every interaction that your teams have with your customers.

Uncover Product
Insights
Quick Review &
Capture
Own Your In-app
Experience
Uncover Product Insights

Turn dialogue into actionable results

Your support and operations teams talk to your customers about their experience with your product every day.

These conversations can surface powerful insights into what your customers like and what they don’t that can be distilled into future product enhancements.

Quick Review & Capture

Custom views &
filtering

Create custom views that quickly filter through all Cases tagged with software bugs, errors, or ideas so you have a queue that’s ready to review whenever you log in.

From there you can push ideas or bugs to Jira, Trello, or other tracking software you use.

Seamless Communications

Direct customer input on the product

Create lasting customer relationships with fast and personal digital communications with each customer.

Organize customer conversations across all channels in one place right alongside internal or third partner discussions that help move the onboarding along.

Fact

Product teams are often one or more degrees of separation away from their end-users and customers, resulting in informational blind spots as they rely on marketing and sales.

Opportunity

Get insight from every conversation your customers are having with your company without spending all day on research calls.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”

Brian Kamstra
President

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

“Boomtown allows us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO