First impressions last forever. Create exceptional initial experiences for your new customers and then automate and track your daily processes.
Be intentional about your customer’s first experiences with your company.
Orchestrate every email and touchpoint across all internal teams to ensure a simple and delightful onboarding.
Put all your activities in one place to make sure you never miss a step.
Use My Work to see what needs your attention at any point in time or view your overall customer journey in a kanban view for a holistic view of all your customers.
Create lasting customer relationships with fast and personal digital communications with each customer.
Organize customer conversations across all channels in one place right alongside internal or third partner discussions that help move the onboarding along.
Onboarding new customers is often the most complex and most neglected area of a customer’s journey with your company.
Organizing and streamlining your onboarding process can lead to an immediate increase in satisfaction and long term customer retention.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“The platform provided me with the extended workforce nationwide that we needed, along with real time insights into the progress of the project. Boomtown’s customer success team was committed to our success and actually felt like an extension of the team.”
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
