24/7 Technical Support
Our team of merchant technology and networking experts are ready to provide
fast, premium, technical support, anytime, day or night
We're always on so you don't have to be
Just because it’s after 5pm, that doesn’t mean your customers don’t have questions and issues.
Provide your customers access to 24/7 help so they never go offline.
Our US-based support engineers are technical experts and provide an immediate response and fast answers at all hours of the day and night.
We are where your customers are
Bring your service offering to modern day channels.
Phone support ratings are at an all-time low. Your customers want to use chat to get quick help. Give them what they want and make them happy.
With Boomtown Services your customers get access to chat, video, SMS, email and phone.
DEEP INDUSTRY KNOWLEDGE
We know your technology
We are industry leaders in knowledge.
Not just for networking expertise, but for POS, terminals, gateways and other technology that makes businesses run.
With pre-built detailed knowledge bases and FAQ bots, we have all the answers at our finger tips and are ready to help.
“Boomtown provides fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant's issues allowing us to expand faster without worrying about the overhead of customer support.”
CEO, Tidal Commerce
What the merchants are saying
Very knowledgeable and friendly, offering to go above and beyond the scope to get the job done.KaiBurger Walla
Danny was fantastic. He knew everything and was a total gentleman. I would recommend him to everyone.NancyChai Tees
He was amazing!!!! For every hurdle he had to jump he found a solution. Thank you soooo much for everything!!!AshThe Sizzling Monkey
Great support!!! Thank you for the help!!!ZachCabinets by Stac
Fantastic customer service. Smart concise and proactively helpful.MarkGeorgia Golf Connection
Fabulous service! What a great way to fix the original problem.JillRiver Rock Inn
Thank you! So helpful! After many frustrating days talking to other tech support this was a wonderful change!AngelaGrass Roots Coffee
Awesome customer service support. they had answers for everything and got my machine working in no time!TenzingTibet Corner
Always prompt, courteous & helpful!! Great service!!BethBoutique Classique
I wish every customer service representative was this good.ChrisSavino's Pizza
Franky said RELAX! Then he fixed everything.ScottUnique Furnishings Boutique
Love the communication. The connect app is awesome.JasonTwenty Five Main
Thank you so very much. Boomtown was great and very easy to use, everyone was more than helpful and friendly.YolandaWhite Pillars Christmas House
Thanks for all your help! I am so impressed with the customer service you have provided thus far.ShannonRitual Coffee
Very friendly with clear knowledge on what he’s doing.Sara LopezLa Chic Bazaar
Awesome and fast service.JamesThe Blue Door Bar
My experience was very good. I waited less than a minute to be connected with tech support and less than five minutes for there to be a resolution to the problem.WilliamThe Plant Cafe
Very helpful and informative, great speaking tone and pleasant to talk with. Great job.KiwanisPizz A Cake
Great Service!!!!DalitVillage Hummus
So helpful and awesome!!LauraSocialWire
"It is most reassuring to finally find a company with exemplary service.“Dena LaneDena Lane Shaw
WHITE GLOVE SUPPORT
Support fit for a king
As businesses use more technology to operate efficiently, it’s not always clear to your customer who they should call when they have a problem.
Boomtown support provides a true white glove support experience, which means that even if we can’t get your customers the answer, we will get them to the team that can.
DATA & ANALYTICS
More than just data. Actionable insights.
Our support platform is built on transparency and detailed data.
You get insight into every action taken, every chat typed and every issue resolved.
Get a comprehensive view of your merchant support history for all interactions to identify trends and drive better decisions for your business.