24/7 Technical Support

Our team of merchant technology and networking experts are ready to provide
fast, premium, technical support, anytime, day or night

Faster answers means happier customers

We provide technical support for over 100,000 merchants across the US from our Scottsdale, Arizona office. Not only are we experts on the networks that power the systems your customers rely on, but we know the technology they use to run their businesses.

With simple pricing, dedicated account managers, access to in-depth analytics and pre-built integrations, you can get started fast so you can focus on growing your business.

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24/7 COVERAGE

We're always on so you don't have to be

Just because it’s after 5pm, that doesn’t mean your customers don’t have questions and issues.

Provide your customers access to 24/7 help so they never go offline.

Our US-based support engineers are technical experts and provide an immediate response and fast answers at all hours of the day and night.

Boomtown Services 24/7 Coverage
Multi Channel Support
MULTI-CHANNEL

We are where your customers are

Bring your service offering to modern day channels.

Phone support ratings are at an all-time low. Your customers want to use chat to get quick help. Give them what they want and make them happy.

With Boomtown Services your customers get access to chat, video, SMS, email and phone.

DEEP INDUSTRY KNOWLEDGE

We know your technology

We are industry leaders in knowledge.

Not just for networking expertise, but for POS, terminals, gateways and other technology that makes businesses run.

With pre-built detailed knowledge bases and FAQ bots, we have all the answers at our finger tips and are ready to help.

See what we know 

Boomtown Services - Learning Management System

“Boomtown provides fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant's issues allowing us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO, Tidal Commerce

Drew Sementa Tidal CEO
Tidal Commerce Background

What the merchants are saying

Very knowledgeable and friendly, offering to go above and beyond the scope to get the job done.

KaiBurger Walla

Danny was fantastic. He knew everything and was a total gentleman. I would recommend him to everyone.

NancyChai Tees

He was amazing!!!! For every hurdle he had to jump he found a solution. Thank you soooo much for everything!!!

AshThe Sizzling Monkey

Great support!!! Thank you for the help!!!

ZachCabinets by Stac

Fantastic customer service. Smart concise and proactively helpful.

MarkGeorgia Golf Connection

Fabulous service! What a great way to fix the original problem.

JillRiver Rock Inn

Thank you! So helpful! After many frustrating days talking to other tech support this was a wonderful change!

AngelaGrass Roots Coffee

Awesome customer service support. they had answers for everything and got my machine working in no time!

TenzingTibet Corner

Always prompt, courteous & helpful!! Great service!!

BethBoutique Classique

I wish every customer service representative was this good.

ChrisSavino's Pizza

Franky said RELAX! Then he fixed everything.

ScottUnique Furnishings Boutique

Love the communication. The connect app is awesome.

JasonTwenty Five Main

Thank you so very much. Boomtown was great and very easy to use, everyone was more than helpful and friendly.

YolandaWhite Pillars Christmas House

Thanks for all your help! I am so impressed with the customer service you have provided thus far.

ShannonRitual Coffee

Very friendly with clear knowledge on what he’s doing.

Sara LopezLa Chic Bazaar

Awesome and fast service.

JamesThe Blue Door Bar

My experience was very good. I waited less than a minute to be connected with tech support and less than five minutes for there to be a resolution to the problem.

WilliamThe Plant Cafe

Very helpful and informative, great speaking tone and pleasant to talk with. Great job.

KiwanisPizz A Cake

Great Service!!!!

DalitVillage Hummus

So helpful and awesome!!

LauraSocialWire

"It is most reassuring to finally find a company with exemplary service.“

Dena LaneDena Lane Shaw
WHITE GLOVE SUPPORT

Support fit for a king

As businesses use more technology to operate efficiently, it’s not always clear to your customer who they should call when they have a problem.

Boomtown support provides a true white glove support experience, which means that even if we can’t get your customers the answer, we will get them to the team that can.

Boomtown Relay Platform
Boomtown Insights
DATA & ANALYTICS

More than just data. Actionable insights.

Our support platform is built on transparency and detailed data.

You get insight into every action taken, every chat typed and every issue resolved.

Get a comprehensive view of your merchant support history for all interactions to identify trends and drive better decisions for your business.

Join the network of exceptional support

TIB
Samsung
Dejavoo
Poynt
Shopkeep
Spendgo
Zenreach
Shopify
Talech Connect Launch
First Data
Toast
Square
Ingenico
Pax
PNC Bank
NCR Silver
Clover
EPSG
Elavon Connect Launch
Lightspeed
Lavu
Retriever Merchant Solutions
Upserve
Accepta
Verifone
Lavu
ShopKeep
Priority Payment Systems
SilverEdge
TSYS
Zapper
TouchBistro
Toast
We're standing by

Go ahead, ask us about our support services

Get in touch