Terminal Management

Standardize you support operations across locations and brands at a variable cost.

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Remotely configure & manage your terminal estate

Working with your technical support and customer service teams to deploy, configure, troubleshoot and resolve issues across your terminal estate.

Simplified Terminal
Management
Efficiency &
Efficacy
Improved
quality
Simplified Terminal Management

One-stop shop for terminal management

We assist with the management of your terminal estate with tier-1 through tier-3 oversight, troubleshooting, and issue resolution.

We proactively coordinate with the major terminal providers to ensure any software updates have been validated and tested in order to prepare for trouble-free downloads to terminals and devices as a white labeled extension of your team.

In-Person Assistance

Streamlined Issue Resolution

We utilize the latest versions of all popular Terminal management platforms and work directly with terminal manufacturers to incorporate future updates.

Our experienced team defines and manages workflows and documentation for terminal file builds and documents training materials and quick reference guides.

Improved Quality

Positive experiences

By simplifying the Terminal Management process your customers will experience reduced downtime caused by terminal-related issues.

In addition, the risk of rolling out updates to your estate can be greatly reduced due to exhaustive testing and close partnerships with terminal manufacturers.

Fact

Onboarding new customers is often the most complex and most neglected area of a customer’s journey with your company.

Opportunity

Organizing and streamlining your onboarding process can lead to an immediate increase in satisfaction and long term customer retention.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

Integrations

Clover Marketplace
Freshdesk
IRIS CRM
Jira Service Desk
Salesforce
Segment
Slack
Zapier
Zendesk
ZohoDesk

“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”

Brian Kamstra
President

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

“Boomtown allows us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO

Expert help when you need it

Technology products can be complex. They need to be supported, updated, and sometimes replaced.

Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.

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