Working with your technical support and customer service teams to deploy, configure, troubleshoot and resolve issues across your terminal estate.
We assist with the management of your terminal estate with tier-1 through tier-3 oversight, troubleshooting, and issue resolution.
We proactively coordinate with the major terminal providers to ensure any software updates have been validated and tested in order to prepare for trouble-free downloads to terminals and devices as a white labeled extension of your team.
We utilize the latest versions of all popular Terminal management platforms and work directly with terminal manufacturers to incorporate future updates.
Our experienced team defines and manages workflows and documentation for terminal file builds and documents training materials and quick reference guides.
By simplifying the Terminal Management process your customers will experience reduced downtime caused by terminal-related issues.
In addition, the risk of rolling out updates to your estate can be greatly reduced due to exhaustive testing and close partnerships with terminal manufacturers.
Onboarding new customers is often the most complex and most neglected area of a customer’s journey with your company.
Organizing and streamlining your onboarding process can lead to an immediate increase in satisfaction and long term customer retention.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”
Technology products can be complex. They need to be supported, updated, and sometimes replaced.
Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
