About Boomtown's remote support services
Premium 24/7 support powered by an elite team of US-based support engineers
Activate customers faster and retain them longer with expert personalized training
Monitor your customers’ networks and proactively provide support so they never go offline
Find the right solution for your business
TAP INTO EXPERIENCE
Knowledge is power
Our services have been built and refined over years of supporting merchant technology. We have supported over 120,000 merchant locations and use that experience to continue to learn and improve.
There is no need to hire and train a new team on the technology that you sell. Leverage our wealth of experience from day one.
Your clients, your brand
Customer support is a very personal experience. It’s important that your customers understand that you are helping them.
All of our customer support is private labeled so we act as an extension of your team. There is no noticeable handoff between companies and we work hand-in-hand to ensure that your brand is represented well. Your support channels are even branded with your logos and colors.
BUILT TO SCALE
Growing doesn't have to be hard
As you grow, managing a 24/7 support operation and executing during peak demand can be challenging.
Boomtown provides critical resources when you need it and smooths out your support curves to ensure you always have the proper staff ready and your customers get the help they need, when they need it.
“Boomtown provides fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant's issues allowing us to expand faster without worrying about the overhead of customer support.”
CEO, Tidal Commerce
GET STARTED FAST
Don't change who you are
Our services can augment your existing support operations and integrate to your existing systems.
You can get started with minimal effort and deviation from existing processes.
We’re flexible and make working together fun and easy.
MODERN SUPPORT SOFTWARE
Your business powered by intelligent software
We’re more than a call center.
We have spent years creating a support platform to deliver a better support experience to business owners and managers.
Gone are the days of crowded, impersonal phone banks. We’re bringing support to the modern day with network monitoring, proactive support, video chat, predictive outcomes and more. Let your customers get help across any channel, including chat, SMS, social media and more.