Standardized support across every location

Professional managed services that help you support and grow your business

Support every location easier, without adding head count

From opening new locations to rolling out technology at existing ones, Boomtown has you covered

Technology Installation Icon
Expansion & Roll-outs

Expedite technology deployment with professional quality installations and configuration

24/7 Remote Support from Boomtown
24/7 Remote Support

Premier support for all your locations, available 24/7 so you can have your life back

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Technician Dispatching

Solve difficult issues quickly with one button technician dispatching

Remote Training & Activation
Ticket Management Portal

Manage support tickets and on-site requests across every location

Off-the-shelf services, tailored to your business

A comprehensive suite of managed services to supplement your existing operations

LOCAL TECHNICIAN DISPATCHING

Work with a single vendor and a flat rate for nationwide in-person coverage. Same-day or scheduled dispatching and 1/10th hour billing increments.

Technology Break Fix
Technology Break/Fix

On-demand nationwide technician dispatching for on-site repairs. 

Network Cabling
Network Setup & Cabling

You need a strong and reliable network to power your technology. A better network means fewer service calls.

24/7 HELP DESK

Experienced and professional team of Support Engineers based in Scottsdale, AZ ready to solve your complex technical issues.

24/7 Remote Tech Support
Remote Video Chat

Simply a better support experience. Expert support via live video chat, any time day or night.

Text Chat

Get answers to quick questions with live text chat – within the app or over SMS

Proactive Network Monitoring
Proactive Network Monitoring

Have a designated team of experts watching over each location’s network 24/7 and proactively reaching out if issues arise.

TECHNOLOGY ROLL-OUTS

Significantly reduce time to activation with white glove onsite technology installation and configuration services.

POS installations
POS Installations

Solve deployment challenges with in-person POS installations. Our technicians are trained on your system.

Technology Installations
Technology Installations

Routers, loyalty, tablets, terminals – you name it, we’ve installed it!

EMV Upgrades
EMV & NFC Upgrades

Help your locations become compliant and accept all payment types with a structured deployment plan.

The right tools make your job easier

Next-generation support tools for the modern business

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Connect

Connect is a free support application for all your managers. They can text chat with you or turn on live video to show you their issue. Your managers can also get support directly from Boomtown or any other of your technology providers with a single button.

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Relay

Relay is your video support tool to connect with your managers and see into all of your locations without having to leave your office. You can be virtually present and collaborate with the right people to solve issues faster than ever before.

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The Beat

The Beat is your dedicated web portal where you can effectively manage support tickets across each location. You can chat with all of your managers on Connect via the Beat and also dispatch local technicians to your locations with a single button.

Meet the experts that power the services!

The Boomtown team that makes sure your business is running smoothly around the clock

The best of the best. Our 24/7 technical experts based in Scottsdale, Arizona
Boomtown Remote Tech Support
Project Managers

The most organized and process driven people you’ll meet. They oversee every job that Boomtown completes.

Support Engineers

The technical experts. Passionate about technology and networks, every issue is just another fun problem for them to solve.

Training Specialsts

They may know your software better than you do. They train thousands of businesses how to get the most out of their new software purchase.

The Boomtown Brigade. Our team of experienced and certified local technicians
Boomtown Technician Map
Nationwide

Over 500 technicians across the US covering more than 90% of retail locations.

Experienced

Averaging 11 years of technical field service work and a 4.85/5 customer rating.

Boomtown Certified

Trained on merchant technology and networks through the proprietary Boomtown Academy.

Talk with Boomtown about a custom package today!