Enterprise Support Services

Transforming the modern support experience with next generation tools and managed services

Customized IT solutions for restaurant, retail and hotel organizations

As technologies become increasingly complex and intertwined, we are focused on simplifying the support experience by providing a standardized and reliable solution for your entire organization

Proactive
Support

Identify and resolve issues before they impact store operations

Technician
Dispatching

Streamline your on-site support with a national network of technicians

National
Expansion

Have a single, trusted partner when expanding your brand to new markets

Technology
Deployment

Structured, professional and timely project-based technology roll outs

Trusted by the best in the business

Homegrown
Gigi's Cupcakes
Scooters
Shake Shack
La Colombe
Guckenheimer
East Coast Wings
Dos Toros
Chop't
The Plant Cafe
Melt
SweetFrog
CUSTOM PACKAGES

Built from experience

A suite of services built from years of experience exclusively supporting some of the nations largest restaurant, retail and hotel groups.

Whether you’re considering building a costly internal support team, or just looking for some boots on the ground, we have the right solution for your organization’s needs.

STREAMLINED SERVICES

A single partner, nation wide

Have a single, national partner that takes the time to learn your business and act as an extension of your team.

Realize the efficiency in having all in-store support under one roof. Decrease both your costs and average time to resolution.

INNOVATIVE SUPPORT

Ditch your outdated support solution

Explaining complicated issues over the phone is costly and inefficient. We utilize purpose-built, modern technologies to identify and resolve issues before they hit store operations.

Real-time device monitoring helps identify and resolve issues before they impact store operations, and in-app text and video chat provides your team with the freedom to choose the channel that works best for them.

Monitor all connected devices to identify issues before they impact store operations
Chat with live support agents to receive the support you need, while still helping customers
Utilize live video chat to solve more complicated issues quickly, and cut back on unnecessary dispatches
If a technician is needed, see exactly who is coming, when they will be there, and where they are in relation to your location
Glaze Teriyaki Logo

"There’s no substitute for people you can rely on, especially in technology. Boomtown solves a lot of questions that we don’t really want to put guesswork into."

Ian McCormick
Co-Founder/Operations – Glaze Teriyaki

Ian McCormick Glaze
REAL-TIME INSIGHTS

Your business powered by intelligent software

We have spent years creating a support platform to deliver a more transparent, data-driven support experience.

Use our custom dashboards to gain insight into store-level operations. Do you know your average length of support tickets by hardware or software type? Can you compare your support data by location or geography to find similar trends?

With Boomtown, you have full transparency into every piece of technology at all your locations.

Learn about the software

Boomtown Relay Platform
Review all open and historical tickets from every location or brand. View, at a high level, how many tickets are current open, and how many have been opened in the last 24 hours, 7 days, and 30 days
Custom dashboards provide insight into support trends across all locations, and help better understand the issues you’re experiencing at a global level
Utilize our built-in chat and video conferencing to have a direct communication line to our support team. Also, build custom internal or cross-organization teams to chat and collaborate with in real-time
Utilize Relay Mobile to stay in the loop, and join the conversation while on the go
Let's give this a try

Start supporting your organization smarter today

Get in touch