We’re here to help you take your product support to the next level and deliver exceptional customer experiences.
CXM platforms are built with CXM-focused strategy in mind. In centering Customer Experience Management as the most important driver of organizational value, companies that take this approach find that value increased across the board for every interested party - their customers, teams, partners, and themselves.
The latest in Boomtown’s line of integrations, Seismic is a sales enablement product that allows organizations to orchestrate engaging buying experiences at scale.
Release Date: 4/15/21. SDK, Integration Configurators, Seismic, Performance
Though many businesses have unfortunately had to close over the past year, new ones will have an opportunity to take their place and grow. This provides a huge window of opportunity for banks and their merchant service divisions.
CXM (Customer Experience Management) is inherently different from CRM (Customer Relationship Management), but is nonetheless a vital component of maintaining customer relationships. In empowering operational teams, CXM brings CRM to life.
Wouldn’t it be better for everyone involved if knowledge workers were to move from searching and pulling for the right information, to having that information pushed to them? We certainly think so.
Customer Experience Management is a hot topic, and a hot software category. However, many of the platforms available should look to using another word when describing the capabilities of their platforms - and that word is measurement, not management.
Every team wants to deliver an excellent customer experience. Making sure that your team has a positive colleague experience comes first.
Digital success over the next decade will come down to one fundamental issue: can companies get past the pull mentality of the Web 1.0 era and embrace a push philosophy that weaves orchestration technology together with knowledge workers in the AI era? AI-driven knowledge delivery needs to be built into an orchestration layer that is able to tap into all of a company's underlying knowledge and data repositories.
With outsourced support, it is possible for any organization to save money while streamlining their support processes and providing better experience for their partners. Particularly in the B2B space, taking this approach can help your organization scale profitably and efficiently. While outsourcing can often stir feelings of apprehension, this guide will allay any anxiety associated with taking the outsourced approached to supporting your customers.
This e-book will provide you with a deeper understanding of the role product support plays within a larger customer experience strategy and in the context of the evolving B2B landscape. This knowledge will allow you to implement effective, efficient product support systems for all of your customers and devices.
The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.
It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.
What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.
In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.
The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.
Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.
Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.