We’re here to help you take your product support to the next level and deliver exceptional customer experiences.
Owning your customer relationships means consistently providing value to your customers at every stage of their journey.
What can archaeology and the study of ancient history teach us about 21st century business practices?
Release Date: 10/15/20. Updates to core workflows and fixed bugs.
Some technologies, no matter how old, are too important to replace. That doesn't mean that the processes surrounding them can't be improved.
When sales teams are ill-equipped, money gets left on the table. That's bad branding and bad business - but it doesn't need to be that way.
Release Date: 9/24/20. Updates to core Case workflows and fixed bugs.
Our Universal Product Index also helps new partners start supporting their customers faster since they benefit from all the data and knowledge that we already have on a product that they sell and support.
You’ll notice that we simplified the left navigation in the new interface. We removed all drop down options and made each main navigation item a single click to enter. All your Views are aggregated into a single list. When you click on a View, it updates the records you see in the list to match the pre-set filters.
With outsourced support, it is possible for any organization to save money while streamlining their support processes and providing better experience for their partners. Particularly in the B2B space, taking this approach can help your organization scale profitably and efficiently. While outsourcing can often stir feelings of apprehension, this guide will allay any anxiety associated with taking the outsourced approached to supporting your customers.
This e-book will provide you with a deeper understanding of the role product support plays within a larger customer experience strategy and in the context of the evolving B2B landscape. This knowledge will allow you to implement effective, efficient product support systems for all of your customers and devices.
The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.
It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.
What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.
In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.
The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.
Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.
Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.