Product news, release notes, updates & more - your one stop shop for everything new and notable with Boomtown's suite of knowledge delivery products.
Our Universal Product Index also helps new partners start supporting their customers faster since they benefit from all the data and knowledge that we already have on a product that they sell and support.
You’ll notice that we simplified the left navigation in the new interface. We removed all drop down options and made each main navigation item a single click to enter. All your Views are aggregated into a single list. When you click on a View, it updates the records you see in the list to match the pre-set filters.
While working on the new interface, we also spent time adding a whole bunch of new functionality to our knowledge base to get it ready for enterprise partners. We have seen knowledge become a core component of our software and a key part of almost every new software partner that we have signed. We are promising our partners the ability to deliver the right knowledge to the right person at the right time and the new knowledge management system is the foundation for that promise.
We took the “Mine” queue from the previous interface and we turned it into the home base of the app for each user. My Work is where you land when you first log in and it is a summary of all the Cases that you own, prioritized by what needs your attention first.
This is the new Engagement Console. This is a big one so hang in there with me.
We focused our efforts not not only creating a simple more intuitive layout, but also ensuring that we were helping teams deliver the right answer, to the right person, at the right time.
With the launch of our new interface, we are making a handful of language updates. While I won’t list every change in this post, here are some of the major ones.