Tailored solutions that fit your existing business processes
Meet your new best friends. They’re friendly, conversational, and can make 30% of your support volume disappear.
Bots are customizable to your business so pricing depends on how you want to use them. Get in touch with us and we’ll provide you with a quote for building bots into your support model.
We’re here for you and your customers 24/7. Powered by our technical experts in Scottsdale, AZ, we’ll increase your activation rates and long term customer success.
Remote support pricing can vary based on the complexity of your solution and desired service. We offer flat rate pricing for structured services (e.g. software trainings) and variable rate pricing for ad-hoc support services. Variable rate tech support is $1.00/min for standard tier 2 support services.
With over 600 certified technicians across the US, there is no job we can’t do. Get boots on the ground without the management or overhead.
We can provide you with a flat hourly rate across the entire US to simplify your operations. We handle the hiring, management, training, project management, local sales tax collection and more. Just submit a request we’ll take care of the rest.
Hundreds of happy providers use Boomtown
"We've had Lisa [merchant] go though some training with Reese our CSM after the install from Boomtown. Her feedback around the experience and service that Boomtown provided could not have been better. She was super excited, very appreciative of the service and setup and said nothing could have gone better at her end. Lisa's last comment was Boomtown = Jesus. So thank you for the great work we're delighted at our end!"Account ManagerInternational POS Provider
"The guys did a great job again this morning. However, I have to specifically highlight Martin's [field technician] performance in the DC store. These are contentious cases for us and part of the real root cause was a network and cabling issue outside of our domain. Martin's knowledge and perseverance to get the site back up were the driving factor in the recovery. I'm new to this and once I was at the end of my ability to diagnose the problem, Martin continued to work it through to the resolution. The fact that we were able to close this type of case due to his diligence is greatly appreciated. Thanks again."Technical Support AssociateNational Loyalty ISV
"Hi folks, I'm writing to tell you what a great partner Boomtown has been. They are an amazing tool for saving accounts - every person I've deployed them to has had the issue fixed. Boomtown has been super-responsive and has performed exactly as we wanted them to. I'm hopeful we'll continue to send people as needed. My whole team has been briefed on them and we're all excited to be able to help our merchants in ways we were not able to do before."Head of SupportNational POS Provider
"I wanted to let you know that I met one of the Boomtown guys at the bar for an implementation survey this morning and he was beyond helpful! He diagnosed the internet connectivity issues with their old POS and assured the merchant that they would be solved with the new system... I would have been in over my head trying to figure out the hardware setup for a bar this big on my own; Boomtown was clutch!"Head of SalesNational POS Provider
"First and foremost, I would like to say thank you for all the support you and your team has provided. The experience we have with regards to the services your team provide is quite superb. Melissa, Erin, and the others I have interacted with are quite personable and helpful - a wonderful team to work with."Head Project ManagerMerchant Technology Provider
"Several Boomtown techs have gone the extra distance in these situations, which I very much appreciated."Head Project ManagerLoyalty Solution Provider
Is a custom SMS support number included in the software support packages?
We would be happy to set you up with your own personal SMS support line for you to communicate with your customers. There is a one-time setup fee and a nominal cost per message (fraction of pennies) involved.
Where do you have technician coverage?
We have over 600 technicians that provide coverage across the entire continental US. We manage our technician network based on demand, so we ramp up labor based on volume to meet your needs.
Will your team learn my technology hardware/software?
Yes, we would be happy to learn your system and build out training materials for our team and technicians, but we take this process very seriously. We put in significant time and effort into learning new systems and training our network so expect a volume commitment in return. There is also a chance we already know your system so ask us and we’ll let you know!