The perception your customers have of your company is formed by interactions across all touchpoints, people, and technology over time.
Provide your customers with a cohesive, enterprise experience across products, touchpoints, and teams by defining that experience up front.
Personalize your interactions and intelligently route inquiries, while basing them on inputs you pre-define.
Set the stage and visualize each journey before your customer begins it.
That way, they will have excellent experiences that you’ve intended them to have.
Team members, partner organizations, and their customers. Everyone has a unique view into the customer experience, and the present situation.
Pre-determine how those views look to each user, ensuring data integrity and security. The customer can see everything they need to see. Status updates, forthcoming steps, upcoming action items.
Give the customer a sense of control, instead of helplessness. In doing so, increase loyalty, and reduce customer churn.
Orchestrate journeys that break complex, long-winded processes into manageable stages. Provide insights into what’s happened and what’s coming next. Provide status updates to all users and stakeholders, from the customer to the team members assisting them.
Get notifications on status, and alerts if a customer or process ever gets stuck. Through Journey Orchestration, complexity-induced headaches can be a thing of the past. Breakdown
“With Boomtown’s product support platforms, remote and on-site support, we are able to deliver fast response times while reducing costs and the number of touch points resulting in greater overall satisfaction.”