Guide your team, collaborate with partner orgs, automate routine tasks, and solve problems proactively.
One of the most frustrating experiences as a customer is getting the run-around; one person tells you one thing and sends you off to another person who sends you back to the start. The missing piece of the puzzle is having a shared view of common customers between partners with the ability to share cases with context.
The Ecosystem CX Module covers a user’s view of an entire journey, providing insight into every step taken within that journey. The function of Ecosystem CX is to break down cross-team and cross-organizational knowledge silos, eliminating barriers to customer progress and product functionality. It provides for a seamless ability to share cases and collaborate, and never before seen visibility into customer issues.
“Our support team enjoys working with Boomtown as they are committed to providing solutions to our merchants and are well trained in merchant technology.”