Automation &
Orchestration

Automate complex customer journeys, simply.

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Customer experience is about the journey

The perception your customers have of your company is formed by interactions across all touchpoints, people, and technology over time.

Gain a Competitive
Advantage
Greater Customer
Acquisition
Increase Loyalty
& Retention
Gain a Competitive Advantage

Engage with & mobilize around customers

Provide your customers with a cohesive, enterprise experience across products, touchpoints, and teams.

Based on inputs you define, personalize your interactions and intelligently route inquiries to the right product expert or relationship owner.

In turn, gain visibility into customers across cohorts in any customer journey and stay a step ahead of your competition.

Greater Customer Acquisition

Close the gaps

Customers may interact with multiple teams across various channels while traversing a journey.

These handoffs can seem disjointed as a customer navigates across your organization, sometimes leading the customer to abandon the journey prior to completion.

Our Orchestration Engine empowers you to automate hand-offs, generate team notifications, and create or suppress customer communications to reduce confusion and ensure a smooth path for your customers.

Increase Loyalty & retention

The best issue resolution is prevention

The best way to transform customers into brand advocates is by delivering great end-to-end experiences that are informed by the customer and anticipate and resolve challenges in the journey.

Our Orchestration Engine maps and then builds processes and communications around the customer, providing you the flexibility to rapidly evolve based on changing market conditions, new products, and new customer challenges.

Fact

Organizations often organize for internal efficiency but seldom around the customer journey.

Opportunity

Journey orchestration and automation can provide both efficiency to the company and an elegant experience to the customer.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

Integrations

Avaya
Calendly
FedEx
Gmail
Jira
Microsoft Outlook
Salesforce
Segment
Twilio
Web Scheduler

“With Boomtown’s product support platforms, remote and on-site support, we are able to deliver fast response times while reducing costs and the number of touch points resulting in greater overall satisfaction.”

Anthony Holder
Co-Chairman & CEO