The perception your customers have of your company is formed by interactions across all touchpoints, people, and technology over time.
Provide your customers with a cohesive, enterprise experience across products, touchpoints, and teams.
Based on inputs you define, personalize your interactions and intelligently route inquiries to the right product expert or relationship owner.
In turn, gain visibility into customers across cohorts in any customer journey and stay a step ahead of your competition.
Customers may interact with multiple teams across various channels while traversing a journey.
These handoffs can seem disjointed as a customer navigates across your organization, sometimes leading the customer to abandon the journey prior to completion.
Our Orchestration Engine empowers you to automate hand-offs, generate team notifications, and create or suppress customer communications to reduce confusion and ensure a smooth path for your customers.
The best way to transform customers into brand advocates is by delivering great end-to-end experiences that are informed by the customer and anticipate and resolve challenges in the journey.
Our Orchestration Engine maps and then builds processes and communications around the customer, providing you the flexibility to rapidly evolve based on changing market conditions, new products, and new customer challenges.
Organizations often organize for internal efficiency but seldom around the customer journey.
Journey orchestration and automation can provide both efficiency to the company and an elegant experience to the customer.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“With Boomtown’s product support platforms, remote and on-site support, we are able to deliver fast response times while reducing costs and the number of touch points resulting in greater overall satisfaction.”
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
