Insights &
Analytics

Knowledge is power.

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Visualize Success

Capture, interpret, and apply data across customer journeys to improve outcomes. All data is measurable, and Boomtown helps you take action on it.

Measure
Objectives
Gain Operational
Insights
Understand Customer
Needs
Measure Objectives

Analyze & Improve

Accelerate operational improvements with deep insight into organizational and customer knowledge gaps, AI performance and conversational automation engines among others.

Quickly determine drivers for product improvements and identify and implement lasting solutions to key customer journey challenges.

Gain Operational Insights

Stay on top of  it all

Bring all of your critical information into one place with our powerful dashboards, or use yours with our developer-friendly APIs.

Either way, get robust and insightful reporting and analytics built for collaboration across team activities, engagement channels, products, events and customer satisfaction surveys.

Understand Customer Needs

Know the metrics that matter

Know where your customers are in their respective journeys, what common problems they experience, how long each step takes, what frustrates them, what makes them happy, and how successfully your team is driving the key metrics that matter.

Fact

Existing support platforms are not built to scale because they simply tie unstructured interaction notes to customer records horizontally across industries. Lessons learned by one agent supporting a customer are not easily transferred to the next agent and customer.

Opportunity

Augment your proprietary data with actionable insights about customer experiences with your products. Use this data to drive better outcomes for your internal teams, from sales on through to support.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

Integrations

Asterisk
Avaya
Genesys
IRIS CRM
Jira
Jira Service Desk
Salesforce
Segment
Zapier
Zendesk

“The platform provided me with the extended workforce nationwide that we needed, along with real time insights into the progress of the project. Boomtown’s customer success team was committed to our success and actually felt like an extension of the team.”

Brian Wesley
Director of Support