Boomtown Press Releases and News

Boomtown Raises $12M from Telstra Ventures and Capital One Growth Ventures to Help Teams Orchestrate and Automate Effortless Product Support Experiences

May 16, 2019 –Boomtown reduces the complexity of selling, activating and supporting business technology products used in real life. Today the Company announces a $12 million investment led by Telstra Ventures with participation from Capital One Growth Ventures and returning investors Nyca Partners, Commerce Ventures, Spider Capital and NHN Venture.

Unified Payments Selects Boomtown Relay as Ecosystem Engagement Platform to Transform Customer Experiences

March 8, 2019 –Boomtown, a provider of modern, AI-powered technology support software and services today announced that Florida-based Unified Payments, a leading provider of credit card processing services and value-added solutions in the United States, has selected Boomtown’s Relay platform to elevate their customer support experiences.

Rectangle Health Selects Boomtown to Strength Customer Experience

January 09, 2019 – Boomtown, the leading provider of technology support software and services, today announced that New York-based Rectangle Health, a leading provider of healthcare payment processing for more than 25 years, has selected Boomtown to elevate Rectangle Health’s customer support experience.

Boomtown and CardFlight Partner to Bring SwipeSimple to Dozens of Merchant Acquirers Around The US

July 23, 2018 – Boomtown, a San Francisco based provider of software and services for more efficient technology support, and CardFlight, the leading mobile POS and SaaS payment technology company, announced today that they partnered. Through this partnership, Boomtown will enable merchant acquirers and independent sales organizations (ISOs) around the United States to provide CardFlight’s best in class payment acceptance technology, SwipeSimple, to their merchants.

Tech Savvy Retail & Restaurants Raising Bar on Customer Experience [Boomtown Report]

June 27, 2018 – A new report released today finds that technology is becoming an increasingly integral part of shopping and dining experiences for Americans, and in turn, technology successes and failures are seriously impacting whether consumers return to a store or restaurant.

NESIC Adopts Relay to Offer Next-Generation Support Services in Japan

June 20, 2018 – NEC Networks & System Integration Corporation (“NESIC”) and Boomtown Network, Inc. (“Boomtown”) today announced a strategic partnership that sees NESIC adopting Boomtown’s Relay platform to elevate its customer support experience in Japan. As part of this arrangement, NESIC has also made an investment in Boomtown via its recently established corporate venture capital fund, the NESIC Innovation Venture Limited Liability Partnership.

Paya Selects Relay as Intelligent Support Platform to Elevate Customer Experience
20 Most Promising Collaboration Technology Solution Providers in 2017

October 1, 2017 – A distinguished panel of prominent CEOs, CIOs, VCs, and analysts, along with CIOReview’s editorial board has assessed hundreds of collaboration technology solution providers and shortlisted the ones that are at the forefront of providing cutting-edge technology solutions. We present to you “20 Most Promising Collaboration Technology Solution Providers 2017.”

What POS deals might look like in 10 years

July 27, 2017 – The elephant in the room is the consolidation of POS and payments. This phenomenon would likely have the largest impact on the dealer of the future. Let’s walk through why.

ETA Transaction Trends Newsletter Member Q&A

July 27, 2017 – ETA Member Q&A with Boomtown Founder & CEO, Alfred “Chip” Kahn, IV discussing the trends and challenges in the world of payments and technology.

Silicon Valley Entrepreneur on Why Hiring Vets Is a No-Brainer

July 24, 2017 – An entrepreneur based in Silicon Valley, Kahn has founded and run four companies over the course of his career, including BroadHop, which was acquired by Cisco and IP Commerce in 2013. Currently, he heads Boomtown, a startup that helps small businesses get proper tech support.

Payments Innovators Make Headlines at TRANSACT

May 10, 2017 – Newly released merchant data,  including the ETA, Discover Global Network, and BoomTown! Merchant Guide to Modernizing Your Payment System, providing a step-by-step guide for small-to-medium businesses on upgrading their point-of- sale systems. Access an overview here.

 Telstra Ventures Invests in Business Support Platform Provider Boomtown

November 14, 2016 – Telstra today announced it had made a strategic ventures investment in Boomtown, a United States-based company that provides support software and technical services to technology providers and small and medium-sized businesses. Following this investment, Telstra will look to utilise Boomtown’s technology and services in Australia for its own customer base.

PYMNTS Announces 2016 Innovator Award Winners

March 17, 2016 –  Boomtown CEO and Founder Chip Kahn earned the Mike P. Duffy Leadership award, an accolade honoring the entrepreneurial spirit of the late Chase Paymentech executive Mike Duffy, who passed away in 2013 shortly before the first Innovation Project. Kahn founded and run four payments & tech companies before launching BoomTown, which provides corporate tech support. Read more.

Customer Success gets a Makeover with Connect by Boomtown

March 14, 2016 –  Boomtown, a leading provider of support services and software for businesses, is introducing a refreshing new way for restaurants and retail stores to get technology support. Through Connect, business owners can easily text or video chat with all of their technology providers in one place. Connect ties together once-siloed support teams, enabling multiple organizations to collaborate, solving issues faster while providing a seamless experience for common customers. Read more.

EVO Payments International Partners with Boomtown to Simplify Tech Support for POS Developers and Merchants

April 16, 2015 –  Independent Software Vendors (ISVs) who integrate with the EVO Snap* platform will gain access to a full spectrum of on-demand deployment and IT support services for their customers through Boomtown’s nationwide support network. EVO has launched the partnership program with its own mobile POS solution, Snap* mobile – offering free remote tech support from Boomtown to qualified merchants Read more.

talech Premium launches with White Glove Support from Boomtown

March 31, 2015 – talech and Boomtown join forces to deliver a great mPOS experience to SMB retailers and restaurants. talech launches talech Premium, which brings advanced features and high-touch support for restaurants, complex retail, franchises and chains. talech Premium will be offered in partnership with Boomtown, a company that provides on-demand IT support for local businesses. Read more.

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