Knowledge Delivery

Deliver the right answer to the right person,
in context.

Get started

Solutions, Delivered

Up-to-date knowledge delivered to team members, in context,
exactly when they need it.

Improved Team
Efficiency
Increase Brand
Consistency
Faster Team
Proficiency
Improved Team Efficiency

Knowledge Delivery for Speed

CXMEngine’s Knowledge Delivery module supercharges your team’s ability to deliver fast, accurate solutions to increasingly complex problems.

CXMEngine’s AI uses context about your customer, matched with other customers with similar configurations, to deliver solutions directly to your teams without them having to go dig through endless Knowledge Base articles.

Search vs. Delivery - the difference between taking minutes to solve a problem, versus seconds.

Increase Brand Consistency

Eliminate tribal knowledge & guesswork

Every team has their outperformers; the individuals who seem to remember every detail of how to handle tricky troubleshooting situations and are barraged by questions from other team members. If only everyone could deliver the same level of results.

CXMEngine’s Knowledge Delivery module delivers information directly to your team that is contextually relevant based on the customer’s profile and ranked by AI as the best possible solution given the description of the issue. Our AI indexes all of the previous interactions with similar customers to ensure the most accurate recommendation.

Faster Team Proficiency

AI to help, not replace

With CXMEngine’s Knowledge Delivery module, you can fully ramp new team members in days to weeks instead of months to quarters.

Rather than struggling to remember something they learned during training or hurriedly finding knowledge base articles, they have contextually relevant knowledge handed to them in the moment of need. You can train them once on how to utilize CXMEngine’s Knowledge Delivery solutions, which are surfaced directly to them, instead of trying to memorize thousands of answers and processes.


Integrations
Asterisk
Avaya
Genesys
Gmail
Jira Service Desk
Microsoft Outlook
Salesforce
Segment
Zapier
Zendesk

“Ensuring our customers have the best product support possible is a top priority for Vivid. With Boomtown’s platform and support services, I can focus on growing our business knowing that our customers are getting the product support they need to grow their business.”

Derek Henmi
President & CEO