Up-to-date knowledge delivered to team members, in context,
exactly when they need it.
CXMEngine’s Knowledge Delivery module supercharges your team’s ability to deliver fast, accurate solutions to increasingly complex problems.
CXMEngine’s AI uses context about your customer, matched with other customers with similar configurations, to deliver solutions directly to your teams without them having to go dig through endless Knowledge Base articles.
Search vs. Delivery - the difference between taking minutes to solve a problem, versus seconds.
With CXMEngine’s Knowledge Delivery module, you can fully ramp new team members in days to weeks instead of months to quarters.
Rather than struggling to remember something they learned during training or hurriedly finding knowledge base articles, they have contextually relevant knowledge handed to them in the moment of need. You can train them once on how to utilize CXMEngine’s Knowledge Delivery solutions, which are surfaced directly to them, instead of trying to memorize thousands of answers and processes.
“Ensuring our customers have the best product support possible is a top priority for Vivid. With Boomtown’s platform and support services, I can focus on growing our business knowing that our customers are getting the product support they need to grow their business.”