More CXM tools
More CX management tools for greater firepower
CX Manager
One screen. Case management and CRM capabilities.
• Consolidated, up-to-the-minute view of customers and their current state.
• Full visibility and collaboration of a shared customer through Ecosystem Connectors.
• GenAI capabilities that empower agents and customers with knowledge and assistance.
• Consolidated, up-to-the-minute view of customers and their current state.
• Full visibility and collaboration of a shared customer through Ecosystem Connectors.
• GenAI capabilities that empower agents and customers with knowledge and assistance.
Knowledge Delivery
Source the exact right resource, by prompt.
• Turn internal knowledge into easy-to-access help.
• Help teams service customers faster.
• Control permission levels/access.
• Combine with CX Manager for full-featured solution.
• Turn internal knowledge into easy-to-access help.
• Help teams service customers faster.
• Control permission levels/access.
• Combine with CX Manager for full-featured solution.
CX Connect
Optional customer-facing capabilities that offer up-to-the-minute information.
• One-stop location for customers to learn product and journey status.
• Customers can self-serve the information they want.
• Combine with Knowledge and CX Manager for robust capabilities.
• One-stop location for customers to learn product and journey status.
• Customers can self-serve the information they want.
• Combine with Knowledge and CX Manager for robust capabilities.
CX Services
Expand your capacity, not your staff. Our support pros drive rapid
adoption and fast time-to-revenue.
adoption and fast time-to-revenue.
CX Support
• 24/7 remote product support.
• US-based. White-labeled.
• Live technical support customized to your brand.
• We'll serve as your contact center or as an extension of your team.
• US-based. White-labeled.
• Live technical support customized to your brand.
• We'll serve as your contact center or as an extension of your team.
CX Activation
• On-demand, onsite Field Service Support.
• Experts that help your customers go-live quickly.
• Service that aligns with your brand.
• Experts that help your customers go-live quickly.
• Service that aligns with your brand.
Journey Mapping
• Learn how customers experience your company.
• See every touchpoint, team, system, channel.
• Receive key recommendations and an action plan.
• Our journey experts help uncover opportunities.
• See every touchpoint, team, system, channel.
• Receive key recommendations and an action plan.
• Our journey experts help uncover opportunities.
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