In-App &
Mobile Support

Provide answers to your customers,
wherever they are.

Get started

Tap the most powerful help button in the world

An easily integrated, white-labeled Support SDK enables
embedded help in any app or device.

Resolve Problems
Quickly
Contextual
Support
Communication
Flexibility
Resolve Problems Quickly

White-labeled support
SDK

Built for developer ease-of-use, the highly configurable SDK helps with customer activation, training, recurring questions, and technical issues quickly.

Tie it to our Knowledge Delivery for customer self-service and in-app knowledge base. Add intelligent customer inquiry routing across internal teams for the ultimate in seamless customer experiences.

Contextual Support

Comprehensive, embedded knowledge

Provide rich contextual support within your application with the Support SDK.

Accelerate resolutions and customer satisfaction with insights into app and connectivity performance and knowledge delivery tuned to the app feature level.

Natively includes an offline mode so your customer can always get automated help or reach you.

Communication Flexibility

In-app &
Omnichannel

Delight your customers with flexible communication options. From chat, video conferencing, and screen sharing to ‘call me back’ functionality so customers don’t have to wait in a queue.

Provide your customers with the best communication tool in their moment of need that best suits the issue. All configurable by you, of course.

Fact

Today’s customer self-service solutions are underutilized because they are harder to use than reaching out for direct human support. Automated solutions have a lower cost channel feeling to customers, handoffs to humans are disjointed, and solutions are limited.

Opportunity

Boomtown’s In-App Support SDK uses context about the customer to deliver a personal experience that can be seamlessly integrated into your digital surfaces and enables transparent handoffs to your team members as needed.

Proof

Digital self-service that resolves an issue the first time costs less and appeals to customers.

Source: Bain & Company

Integrations

Android
Clover POS
PAX POS
Poynt
SMS
Salesforce
Segment
Twilio
Web Scheduler
iOS

“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”

Brian Kamstra
President

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

“Boomtown allows us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO