An easily integrated, white-labeled Support SDK enables
embedded help in any app or device.
Built for developer ease-of-use, the highly configurable SDK helps with customer activation, training, recurring questions, and technical issues quickly.
Tie it to our Knowledge Delivery for customer self-service and in-app knowledge base. Add intelligent customer inquiry routing across internal teams for the ultimate in seamless customer experiences.
Provide rich contextual support within your application with the Support SDK.
Accelerate resolutions and customer satisfaction with insights into app and connectivity performance and knowledge delivery tuned to the app feature level.
Natively includes an offline mode so your customer can always get automated help or reach you.
Today’s customer self-service solutions are underutilized because they are harder to use than reaching out for direct human support. Automated solutions have a lower cost channel feeling to customers, handoffs to humans are disjointed, and solutions are limited.
Boomtown’s In-App Support SDK uses context about the customer to deliver a personal experience that can be seamlessly integrated into your digital surfaces and enables transparent handoffs to your team members as needed.
Digital self-service that resolves an issue the first time costs less and appeals to customers.
Source: Bain & Company
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”