Boomtown’s platform is built to scale your business and
improve your customer experience.
Deliver a great customer experience of your solution by orchestrating excellent journey outcomes. Access a robust complementary toolset, including workflow automation, checklists, Kanban customer progress, automated scheduling, tracking and notifications.
Integrate Boomtown’s customer journey visualization to follow customer progress through journeys, and access real-time data to drive product insights for development improvements.
Integrate a developer-friendly Support SDK into your solution to unlock powerful automated and live product support. Proactively monitor critical solution functions and the surrounding environment to solve problems before your customers know they have them.
Chat with customers, co-browse, and troubleshoot live without ever leaving your application. Paired with Boomtown’s MLaaS platform, the Support SDK ensures your Customer Experience constantly gets better.
Leverage integrated services to route solution questions and issues to on-demand experts in the Boomtown platform, providing white-labeled 24/7 support so you can focus on building, selling, and improving your solution. Gain valuable insights into product challenges and improvement opportunities through transparent insight into every interaction.
Manage scripted answers and issue resolution through oversight of your product knowledge delivery and AI-driven recommendations.
Software solution developers and technology providers want to invest in building and selling their solutions, not in costly people-intensive activation and support staff.
Invest in the software that truly makes you unique versus optimizing internal staff against tertiary, non-differentiating functions that require ongoing maintenance and evolution.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. By streamlining installations and new customer trainings, we can get our customers started faster on Talech.”
Technology products can be complex. They need to be supported, updated, and sometimes replaced.
Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.