Retail & Hospitality

Standardize you support operations across locations and brands at a variable cost.

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Transform the restaurant & retail support experience

Focus on your business, not IT support, with next-generation managed services
and software from Boomtown.

On-demand
Help
In-person
Assistance
Transparent Support for the 21st century
On-Demand help for your team

24/7 remote support

Access premium 24/7 support powered by an expert team of US-based support engineers. Boomtown’s team has deep expertise in the restaurant and retail technologies you use to run your business.

Enable support across the channels your team prefers, including phone, chat, SMS, email, video and more. Enjoy end-to-end resolution management and tirage - if we cannot solve the issue directly, we will manage 3rd party escalations through to full resolution.

In-Person Assistance

Nationwide Onsite Dispatching

Streamline your operations by quickly sending a qualified local technician anywhere in the US for help with break/fix, MAC, new store openings, and structured technology deployments.

Access our network of over 10,000 certified and experienced technicians with an average 11 years of experience in installing, troubleshooting, and replacing point-of-sale, wireless and wired networking, and peripheral technologies.

Transparent support for the 21st century

Customer Experience
Platform

Integrate modern case management, knowledge delivery, and proactive network monitoring. Gain real-time insights and collaborate across teams, ensuring each location receives the best support possible in the moment of need.

Boomtown’s knowledge delivery module indexes historical support data and delivers resolution suggestions directly to support teams, decreasing average case handle time by up to 70%. Open APIs enable data synchronization with your current systems of record.

Fact

As restaurants and retailers continue to scale, management faces the choice of building a technology support team in-house, or outsourcing to a third-party, often using offshore non-expert resources.

Opportunity

Boomtown’s support platform delivers TOAs your team via chat, SMS, phone, email, or video. Our fully-integrated knowledge delivery platform delivers contextually-relevant solution recommendations directly to our agents, decreasing overall handle times.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

Integrations

ServiceNow
Avaya
Jira Service Desk
Calendly
Zapier
TeamViewer
Freshdesk
Slack
Zendesk
Salesforce

“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”

Brian Kamstra
President

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

“Boomtown allows us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO