Transform the restaurant & retail support experience
Focus on your business, not IT support, with next-generation managed services
and software from Boomtown.
On-demand
Help
In-person
Assistance
Focus on your business, not IT support, with next-generation managed services
and software from Boomtown.
Access premium 24/7 support powered by an expert team of US-based support engineers. Boomtown’s team has deep expertise in the restaurant and retail technologies you use to run your business.
Enable support across the channels your team prefers, including phone, chat, SMS, email, video and more. Enjoy end-to-end resolution management and tirage - if we cannot solve the issue directly, we will manage 3rd party escalations through to full resolution.
Streamline your operations by quickly sending a qualified local technician anywhere in the US for help with break/fix, MAC, new store openings, and structured technology deployments.
Access our network of over 10,000 certified and experienced technicians with an average 11 years of experience in installing, troubleshooting, and replacing point-of-sale, wireless and wired networking, and peripheral technologies.
Integrate modern case management, knowledge delivery, and proactive network monitoring. Gain real-time insights and collaborate across teams, ensuring each location receives the best support possible in the moment of need.
Boomtown’s knowledge delivery module indexes historical support data and delivers resolution suggestions directly to support teams, decreasing average case handle time by up to 70%. Open APIs enable data synchronization with your current systems of record.
As restaurants and retailers continue to scale, management faces the choice of building a technology support team in-house, or outsourcing to a third-party, often using offshore non-expert resources.
Boomtown’s support platform delivers TOAs your team via chat, SMS, phone, email, or video. Our fully-integrated knowledge delivery platform delivers contextually-relevant solution recommendations directly to our agents, decreasing overall handle times.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
