Focus on your business, not IT support, with next-generation managed services
and software from Boomtown.
Integrate modern case management, knowledge delivery, and proactive network monitoring. Gain real-time insights and collaborate across teams, ensuring each location receives the best support possible in the moment of need.
Boomtown’s knowledge delivery module indexes historical support data and delivers resolution suggestions directly to support teams, decreasing average case handle time by up to 70%. Open APIs enable data synchronization with your current systems of record.
As restaurants and retailers continue to scale, management faces the choice of building a technology support team in-house, or outsourcing to a third-party, often using offshore non-expert resources.
Boomtown’s support platform delivers TOAs your team via chat, SMS, phone, email, or video. Our fully-integrated knowledge delivery platform delivers contextually-relevant solution recommendations directly to our agents, decreasing overall handle times.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”