Grow your business easily
& efficiently
Deliver superior customer experiences for differentiation
in your expanding payments business.
Sell & Activate Customers Faster
Retain Customers
Longer
Deliver superior customer experiences for differentiation
in your expanding payments business.
Deliver experiences that get customers active faster with lower pre-activation churn and higher satisfaction.
Provide structured activation processes that can accelerate activation timelines by over 80%, with Boomtown’s white-glove services modules.
Communicate with your customers faster, seamlessly solve concerns and create positive outcomes. Boomtown’s platform is built to support merchant technology with rich pre-built knowledge libraries, along with addressing the unique needs and ecosystem of payment providers.
Boomtown’s platform helps your customers connect with you through their preferred channel – chat, SMS, video, email, and phone. Our pre-built knowledge delivery and customer engagement platforms deflect routine calls while making your live support teams more efficient and effective, with a high degree of customer satisfaction.
Augment your team with complementary 24/7 live support through the Boomtown platform for scalable capacity.
High-growth payments providers are often victims of their own success, with sales engines that outrun their ability to activate and service new customers.
Boomtown’s platform allows you to unleash your organization’s growth potential with software that makes your teams more productive, complemented by services to augment your teams where needed.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“We receive fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant’s issues allowing us to expand faster without worrying about the overhead of customer support.”
Technology products can be complex. They need to be supported, updated, and sometimes replaced.
Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
