Healthcare ISVs

Customizable capabilities for ISVs & service providers.

Get started

Grow your solutions with superior service delivery tools

Deliver superior customer experiences to your
expanding healthcare business.

Activate Customers
Faster
Resolve Challenges
Proactively
Access Programmable
Services
Activate Customers Faster

Reduce contract-to-revenue cycle time

Build workflows to manage your team’s delivery to customers. Engage and motivate customers to move through the activation journey efficiently with clear visibility.

Whether boarding a new customer or upgrading a loyal advocate, do so with speed, insight, and customer empathy.

Resolve Challenges Proactively

Critical monitoring & AI-powered Knowledge Delivery

Communicate with your customers faster, seamlessly solve concerns and create positive outcomes with exceptional solution support. Deliver relevant solution knowledge quickly to your team and your customers.

Proactively monitor critical solution functions and the surrounding environment to solve problems before your customers know they have them. Chat with customers, co-browse, and troubleshoot live.

Access Programmable Services

Augment teams with remote & field experts

Leverage integrated services to route solution questions and issues to on-demand experts in the Boomtown platform, providing white-labeled 24/7 onboarding, installation, and support so you can focus on building, selling, and improving your solution.

Gain valuable insights into product challenges and improvement opportunities through transparent insight into every interaction.  Manage scripted answers and issue resolution through oversight of your product knowledge delivery and AI-driven recommendations.

Fact

Healthcare ISVs and services players face challenges in growing their business and managing the complexity of local provider environments, the technology ecosystem, and the healthcare system operating model.

Opportunity

Deploy the software solution that easily enables services revenue generation, whether through your own ecosystem delivery or by accessing Boomtown services through the platform.

Proof

AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.

Source: Accenture

Integrations

Android
Avaya
Genesys
Jira
Salesforce
Slack
TeamViewer
Zapier
Zendesk
iOS

“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”

Brian Kamstra
President

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

“Boomtown allows us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO