Grow your solutions with superior service delivery tools
Deliver superior customer experiences to your
expanding healthcare business.
Activate Customers
Faster
Resolve Challenges
Proactively
Deliver superior customer experiences to your
expanding healthcare business.
Build workflows to manage your team’s delivery to customers. Engage and motivate customers to move through the activation journey efficiently with clear visibility.
Whether boarding a new customer or upgrading a loyal advocate, do so with speed, insight, and customer empathy.
Communicate with your customers faster, seamlessly solve concerns and create positive outcomes with exceptional solution support. Deliver relevant solution knowledge quickly to your team and your customers.
Proactively monitor critical solution functions and the surrounding environment to solve problems before your customers know they have them. Chat with customers, co-browse, and troubleshoot live.
Leverage integrated services to route solution questions and issues to on-demand experts in the Boomtown platform, providing white-labeled 24/7 onboarding, installation, and support so you can focus on building, selling, and improving your solution.
Gain valuable insights into product challenges and improvement opportunities through transparent insight into every interaction. Manage scripted answers and issue resolution through oversight of your product knowledge delivery and AI-driven recommendations.
Healthcare ISVs and services players face challenges in growing their business and managing the complexity of local provider environments, the technology ecosystem, and the healthcare system operating model.
Deploy the software solution that easily enables services revenue generation, whether through your own ecosystem delivery or by accessing Boomtown services through the platform.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
Source: Accenture
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”
Boomtown gives you the workflows, product knowledge and automation to succeed in today’s world.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
