Boomtown’s platform is built to empower growing distribution
businesses and their VARs.
Communicate with your customers faster, seamlessly solve concerns and create positive outcomes with exceptional technical support. Proactively monitor critical solution functions and the surrounding environment to solve problems before your customers know they have them.
Chat with customers, co-browse, and troubleshoot live. Boomtown’s platform is purpose-built to support distributed technology and the unique needs of technology distributors and value-added resellers.
The Boomtown platform is built to be collaborative, so your entire team has insight into every interaction. Access ecosystem knowledge seamlessly to get the right answers in the moment of need, with context.
Deliver bespoke customer support directly, help your partners with their customers, or access programmable services through the platform to extend your team. The platform is built for success in multi-party servicing environments.
Leverage integrated services to route solution questions and issues to on-demand experts in the Boomtown platform, providing white-labeled 24/7 support so you can focus on building, selling, and improving your solution. Gain valuable insights into product challenges and improvement opportunities through transparent insight into every interaction.
Manage scripted answers and issue resolution through oversight of your product knowledge delivery and AI-driven recommendations.
Technology distributors and VARs are seeking recurring revenue models to augment their current business lines.
Deploy the software solution that easily enables services revenue generation, whether through your own ecosystem delivery or by accessing Boomtown services through the platform.
AI technologies have the potential to increase productivity by 40 percent, as well as boost profitability by an average of 38 percent by 2035.
“Boomtown gives me the freedom to focus on growing my business without having to worry about supporting my existing customers. They are always available, and the quality is best-in-class.”
Technology products can be complex. They need to be supported, updated, and sometimes replaced.
Boomtown gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help when your customers need it.