Boomtown’s platform is built to scale your business and improve your customer experience.
Deliver the solution knowledge that your sales teams need in real time, helping them close more sales and drive deeper penetration of your product and solution portfolio.
Create simple access to detailed product insights across digital channels, with supplemental access to live sales engineers and support on your team.
Build workflows to manage your team’s delivery to customers. Engage and motivate customers to move through the activation journey efficiently with clear visibility.
Whether boarding a new customer or upgrading a loyal advocate, do so with speed, insight, and customer empathy.
Integrate modern case management, knowledge delivery, and proactive network monitoring. Gain real-time insights and collaborate across teams, ensuring each location receives the best support possible in the moment of need.
Boomtown’s knowledge delivery module indexes historical support data and delivers resolution suggestions directly to support teams, decreasing average case handle time by up to 70%. Open APIs enable data synchronization with your current systems of record.