All Industries

B2B recurring revenue depends on delivering great
customer experience.

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Orchestrate incredible customer journeys

Boomtown’s platform is built to scale your business and improve your customer experience.

Enable Faster
Sales
Accelerate Revenue
Realization
Drive Net Revenue Retention
Enable Faster Sales

KD- powered sales enablement

Deliver the solution knowledge that your sales teams need in real time, helping them close more sales and drive deeper penetration of your product and solution portfolio.  

Create simple access to detailed product insights across digital channels, with supplemental access to live sales engineers and support on your team.

Accelerate Revenue Realization

Reduce contract-to-revenue cycle time

Build workflows to manage your team’s delivery to customers. Engage and motivate customers to move through the activation journey efficiently with clear visibility.

Whether boarding a new customer or upgrading a loyal advocate, do so with speed, insight, and customer empathy.

Drive Net Revenue Retention

Customer Experience
Platform

Integrate modern case management, knowledge delivery, and proactive network monitoring. Gain real-time insights and collaborate across teams, ensuring each location receives the best support possible in the moment of need.

Boomtown’s knowledge delivery module indexes historical support data and delivers resolution suggestions directly to support teams, decreasing average case handle time by up to 70%. Open APIs enable data synchronization with your current systems of record.

Fact

Selling, activating, and supporting business solutions is increasingly difficult and complex. This has profound implications for any organization's long term revenue realization goals.

Opportunity

Boomtown’s platform delivers TOAs your team via chat, SMS, phone, email, or video. Our fully-integrated knowledge delivery platform delivers contextually-relevant solution recommendations directly to our agents, decreasing overall handle times.

Proof

“B2B CX masters achieve twice the returns on their CX investments than their peers. They take threats and opportunities more seriously, invest more strategically, and focus on building experiences that are not just personalized, but highly relevant.”

Source: Accenture

Integrations

Android
Asterisk
Avaya
Calendly
Clover Marketplace
Clover POS
FB Messenger
FedEx
Fiserv
Freshdesk

“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”

Brian Kamstra
President

“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”

Shelley Chen
Head of Operations

“Boomtown allows us to expand faster without worrying about the overhead of customer support.”

Drew Sementa
CEO

“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”

Ivan Matkovic
Founder & CEO