Boomtown’s platform is built to scale your business and improve your customer experience.
Deliver the solution knowledge that your sales teams need in real time, helping them close more sales and drive deeper penetration of your product and solution portfolio.
Create simple access to detailed product insights across digital channels, with supplemental access to live sales engineers and support on your team.
Build workflows to manage your team’s delivery to customers. Engage and motivate customers to move through the activation journey efficiently with clear visibility.
Whether boarding a new customer or upgrading a loyal advocate, do so with speed, insight, and customer empathy.
Integrate modern case management, knowledge delivery, and proactive network monitoring. Gain real-time insights and collaborate across teams, ensuring each location receives the best support possible in the moment of need.
Boomtown’s knowledge delivery module indexes historical support data and delivers resolution suggestions directly to support teams, decreasing average case handle time by up to 70%. Open APIs enable data synchronization with your current systems of record.
Selling, activating, and supporting business solutions is increasingly difficult and complex. This has profound implications for any organization's long term revenue realization goals.
Boomtown’s platform delivers TOAs your team via chat, SMS, phone, email, or video. Our fully-integrated knowledge delivery platform delivers contextually-relevant solution recommendations directly to our agents, decreasing overall handle times.
“B2B CX masters achieve twice the returns on their CX investments than their peers. They take threats and opportunities more seriously, invest more strategically, and focus on building experiences that are not just personalized, but highly relevant.”
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
“Boomtown has been critical in helping us scale up our support efforts while providing the best customer experience. we can get our customers started faster on talech.”
“Boomtown allows us to expand faster without worrying about the overhead of customer support.”
“Boomtown gives us the ability to deliver high-quality services to our customers around the country, whether it’s same-day break-fix, a new store install, or a national rollout.”