Field Services Management
Powerful and efficient enterprise field service management
tools for operators and agents
Smarter, faster, more efficient
Dispatch more jobs with fewer project managers by leveraging automated workflows and built-in intelligence.
Whether on the job or between them, your field agents can get more done with better tools.
Delight your customers with better communications, easy payment options, and more consistent job quality.
Your entire workforce at your finger tips
Easily create, manage and complete all your jobs from a single dashboard.
Get deep insights into your agent’s performance including completed checklists, images of work, live video conversations and customer ratings.
Stay in close contact with your agents at scale with streamlined chat conversations, automated notifications and real-time video chats.
Be a match maker
Get the right agent to the right job without any tedious manual scheduling.
Gone are the days of phone calls and excel sheets. Let our system quickly and intelligently match the best agents in the field to the right jobs based on availability, experience, certifications, location and many other factors.
All you have to do is create the job and the system takes care of the rest.
Update everyone without saying anything
Real time automated communication between your office, field agents and customers.
Everyone involved with the job is always in the loop with automated chats, emails and text messages. You just manage the job and the system takes care of the communications.
Need to send custom updates? No problem. Easily chat, video chat, text message or email the customer or field agent all from your dashboard.
FIELD AGENT APP - TOOLBOX
Job management in their pocket
Allow your agents to accept, complete and get paid for jobs from their phone, tablet or computer.
Job acceptance, scheduling, driving directions, checklists, guides, documentation, invoicing, payments, offline mode and everything else an agent needs to complete jobs, on-demand.
Give them the tool they need to be successful and productive.
See it in action
Field agents use the ToolBox app to manage their jobs
and project managers use Relay to dispatch and oversee jobs
A powerful job management tool for agents in the field to accept and complete jobs. Available on iOS, Android and web.
JOIN THE BOOMTOWN NETWORK
More jobs means more money
We work with hundreds of technology and service providers (POS, ISOs, etc.) as well as thousands of restaurant and retail chains that use the Boomtown Network to get jobs done. When you manage and dispatch your field agents using our platform, you can get access to additional jobs for your agents from these businesses to increase your utilization and revenue.
In addition, when you’re part of the Boomtown Network, you don’t have to worry about failing to complete jobs when you’re too busy. As part of the Boomtown Network you can advertise jobs not just to your own field network, but also the broader network of available agents. You can advertise by job type and skill set and we will ensure you get the right agent on the job. Boomtown Quality Managers will ensure each job goes smoothly and is completed up to your standards.