The days of reactive support are long gone, especially in the B2B space. With advances in machine learning, companies expect problems to be anticipated and prevented before an escalation occurs.
This guide will clarify what product support means, how it differs from traditional customer support, and why you should implement it at your organization to gain a competitive advantage over other players in your industry.
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CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences.
