Nearly half of consumers say that stores and restaurants with highly reliable, technology-driven customer experiences will earn more of their business.
To understand the changing expectations, emerging opportunities, and obstacles in the restaurant and retail sectors, we surveyed over a thousand consumers across the U.S. The findings show that for many consumers, the digital-forward customer experience is now a critical part of a “good customer experience,” rivaling personal attention from staff and traditional loyalty programs that have always kept consumers coming back for more.
Tell us where you send it and it'll be in your inbox in 20 seconds.
Boomtown gives you the workflows, product knowledge, and automation you need to win and retain customers
Request A Demo