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eBooks

We’re here to help you take your product support to the next level and deliver exceptional customer experiences.

Support
December 4, 2019

How to Grow Your VAR: Redefining "Value" for 2020 and Beyond

The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.

Support
Nov 17, 2019

How to Grow Your VAR: Redefining "Value" for 2020 and Beyond

The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.

Support
Jul 15, 2019

Digital Transformation for Customer Support

It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.

Support
Jul 15, 2019

Better Customer Experiences Stem from Proactive Support

What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.

Support
Jul 15, 2019

The Omnichannel Support Starter’s Guide

In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.

Support
Jul 15, 2019

AI, Bots, & Automation: How Technology Can Turn Your Agents Into Superheros

The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.

Support
Jul 15, 2019

How Will AI Reshape the Customer Service Industry?

Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.

Real World Business
Jul 15, 2019

The Digital-Forward Customer Experience: New Expectations and Obstacles for Today’s Storefront

Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.

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Boomtown gives you the workflows, knowledge, and automation to succeed in today’s world.

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Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real-world businesses.

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