An overall CX solution to flawlessly orchestrate complex, multi-provider customer journeys efficiently and effectively
Improve your CX delivery with CXMEngine
The only Customer Experience (CX) solution that turns ecosystem chaos into smooth customer experiences. See our tools that you can’t get anywhere else.
The building blocks for ultimate CX orchestration
Journeys
• Drag-and-drop builder for business lines. No IT. • Publish journeys in minutes. Change on the fly. • Build partner actions in, and trigger automations. • In-journey AI recommendations and insights. • Own your brand experience from end to end.
Typical outcomes: ↗10% revenue growth ↗20% increase in product penetration
• Real-time partner data sync. See every interaction anywhere. • Understand context of partner engagement. • Monitor journey progress. Solve friction in the moment. • Instant updates - no stale batch feeds. • Ecosystem works as unified CX team.
Typical outcomes: ↗75% revenue growth ↗20% drop in operating expenses ↗60% increase in NPS scores
• Expanded AI insights from ecosystem data. • Analytics, enterprise-level to specific journey steps. • Smarter, faster agent assist. AI summarizations and next-best actions. • Plug-and-play, multi-model approach. Choose best AI model for each use case. • Data security and response guardrails built in.
Typical outcomes: ↗75% time saved - customer resolution ↗25% increase in agent and manager efficiency ↗360% ROI payback in less than 3 months
Create exceptional journeys that keep customers happier.
Artificial Intelligence ↗
Resolve customer queries up to 75% faster with OvationCXM's Artifical Intelligence
Journeys
• Drag-and-drop builder for business lines. No IT. • Publish journeys in minutes. Change on the fly. • Build partner actions in, and trigger automations. • In-journey AI recommendations and insights. • Own your brand experience from end to end.
Typical outcomes: ↗10% revenue growth ↗20% increase in product penetration
• Real-time partner data sync. See every interaction anywhere. • Understand context of partner engagement. • Monitor journey progress. Solve friction in the moment. • Instant updates - no stale batch feeds. • Ecosystem works as unified CX team.
Typical outcomes: ↗75% revenue growth ↗20% drop in operating expenses ↗60% increase in NPS scores
• Expanded AI insights from enriched ecosystem data. • Analytics from enterprise-level to specific journey steps. • Smarter, faster agent assist. AI summarizations and next-best actions. • Plug-and-play, multi-model approach. Choose best AI model for each use case. • Data security and response guardrails built in
Typical outcomes: ↗75% time saved - customer resolution ↗25% increase in agent and manager efficiency ↗360% ROI payback in less than 3 months
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