The next release is on Tuesday, 12/22 at 9pm PST.
As the year comes to a close, we’re focused on cleaning up bugs and optimizing performance of our new interface so we have a strong start to 2021.
Here’s what’s going live with this release:
We made a number of enhancements to Webchat with this release that focused on enhancing the workflows for the end customer as well as delivering more knowledge in the chat experience.
The Knowledge updates from this release include:
We added a few new API endpoints to facilitate data management and programmatically deleting data.
We added endpoints to delete Customers, Locations, and Contacts (Customer Users).
We also added new endpoints to lookup a product belonging to a customer based on the product’s external ID and for Organizations to update Boomtown’s global product index via API.
We made a few updates to our SDK configurator to allow for further customization without having to edit code in your app. These include:
1) Surface Forms selection in the new interface so you can add one or more Forms to your Support SDK. Adding a single Form to your SDK will now skip the form selection page and take your Customers directly into the Form.
2) Updated the URL support block so you can customize specific URLs that you want to open in a new browser when clicked
We made a few small Search updates and we are planning to make a handful more over the coming releases.
As always, if you have any questions for feedback, please email us at product@goboomtown.com.