Retain and grow SMB business customers by providing seamless digital experiences at scale.
There is fierce competition for SMB deposits from non-traditional providers such as fintech companies and digital-first banks that are making significant investments in digital transformation. Increasingly, SMB customers are moving their deposits and asset relationships to companies that provide simple, convenient, and effective digital access to their working capital.
The critical factor for an SMB, in determining their banking relationship, is the ease of use of your products. In today's world, competition is making that harder than ever.
Boomtown provides the support platform to help create personalized digital experiences for your customers at scale. Own the customer journeys from sale to activation to servicing by providing digital tools that deliver exceptional experiences. In your digital transformation journey, we bring digital fluency to your team and self-service tools to your SMB customers to deliver always on service.
Provide the seamless digital experiences your customers want for both new and legacy products.
Our software has modern, knowledgeable self-service capability including automated product servicing.
Get visibility into your customer experiences across your service providers and internal teams with actionable reporting and analytics.
Capture all customer interactions, problems, and product feedback from day 1 to efficiently improve and scale.
Products are becoming more complex than ever and it’s hard to make every servicing agent a product expert, particularly when your products are often white labeled from third party service providers.
With our software AI empowers your agents with context for every customer interaction while acting as a service gateway to routing inquiries intelligently across your team and your ecosystem. The result is visibility into your relationships that has been previously impossible.
New servicing agents can quickly become productive with the right answer, at the right time, in context as the software learns from your most experienced agents and your service providers.
This enables your customers to have a single entry point to you across products, engagement surfaces, and your service providers that is orchestrated by an informed team and automated workflows.
Deliver modern, knowledgeable self-service capabilities based on the product and the customer journey stage.
We provide white-labeled digital engagement channels that work seamlessly with your products - both new and legacy - to ensure that every customer gets the answers they need, when they need them.
Consolidate data, analyze results, and gain insights on customer journey experiences across your service providers and internal teams.
When you understand your entire customer journey across all your products, you will be able to provide more personalized experiences and build lasting deposit and payment relationships.
Because our support platform was built specifically to help you deliver better customer journeys and experiences to your customers.
Easily connect with your customers in new and engaging ways to build better long-term relationships.
The first support software that gets smarter the more you use it. Apply industry-wide product knowledge to your specific customers.
Powerful and feature-rich software that is easy to use and intuitive makes it easy to onboard servicing new agents.
Deep product insights allow you to know your customers needs better than ever before and provide personalized services at scale.
Our software is constantly updated as it’s being utilized and enhanced by thousands of banks providing an advantage for your business.
We provide you with a dedicated Partner Success team to assist you not just with onboarding but to ensure your continued success.
We believe that white glove onboarding and ongoing help is a core part of a good partnership. Our Partner Success team will guide you through every step of the process and will ensure adoption is seamless for your team.
Our support platform can plug into your existing CRM with pre-built integrations and our services seamlessly augment your existing support operations with minimal impacts for your team.