A support platform built to empower the world's largest merchant acquirers

Make customer service a differentiator with a modern support platform built to support your merchants

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What do your customers think of you?

If you haven’t looked lately, it may be time. Great customer support is hard.

With a modern support platform, you can easily engage your customers across all communication channels to solve issues faster and easily build lasting relationships. Make sure they’re never without the help they need – whether remotely or in person.

Acquirer Customer Reviews

How can Boomtown help your business?

Use the software to better support your customers and the integrated services when you need an extra hand

On-site Installations
& Services

Send a certified local technician anywhere in the US for technology installations and on-going services

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Connect on
Smart Terminals

Add intelligent live chat and video support to your smart terminal and POS offerings

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24/7
Tech Support

Premium expert support on-demand for complex technology or networking issues

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Ticketing
System

Modern support software makes it easy to build lasting relationships with your customers

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37

Reduction in time-to-activation

15%

Reduction in call volume

23

Increase in NPS
ENGAGING SUPPORT CHANNELS

Deliver a Better Customer Service Experience

In a competitive industry, a great customer support experience can set you apart.

Boomtown’s support platform for acquirers gives you access to true omnichannel support (chat, SMS, video, email, phone) so you can engage with your customers wherever they are and easily build lasting relationships.

Provide detailed answers faster using intelligent automation through the channels your customers prefer.

Boomtown Relay Platform
Boomtown Services Technician Map
ACCESS TO EXPERTS, ON DEMAND

Provide VIP Support at Scale

With the click of a button, you can have a local technology expert show up at your customer’s door to help them install a new system or troubleshoot a broken one.

Our seamless services add-ons have been built and refined over years of supporting merchant technology. We have supported over 125,000 merchant locations and use that experience to continue to learn and improve.

There is no need to hire and train a new team or build your own local technician network. Leverage our wealth of experience from day one – both remotely and in-person.

INTELLIGENT AUTOMATION

Reduce Operating Costs

Managing a large support operation and executing during peak demand can be challenging and expensive.

Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and instant access to pre-built knowledge bases for the technology you sell.

We only support brick and mortar businesses so all the knowledge, workflows, bots, and automation are built with you in mind. Automate the easy questions so your agents can focus on the complex issues that need human attention.

Boomtown Support and Engagement Platform

Why do acquirers love Boomtown?

Because we have built our support platform specifically to support your customers. Our team has over 60 years of experience in the payments industry and we know what it takes to sell to and support merchants. Everything we do is to make your life easier.

Omni-Channel Support

Easily connect with your customers in new and engaging ways to build better long-term relationships

Intelligent Automation

The first support software that gets smarter the more you use it. Use bots to apply industry-wide knowledge to your specific customer profiles.

Easy-to-Use Software

Powerful and feature-rich software that is easy to learn and intuitive to use makes it easy to onboard new agents

Personalized Support

Deep customer insights allow you to know your merchants better than ever before and provide personalized services at scale

Technology Experts

Our agents are experts on the technology that you sell and the wireless networks that power that technology

Integrated Services

We act as an extension of your team and you have full transparency into every interaction that we have with your customers

GET STARTED FAST

Don't change who you are

Our support platform can plug into your existing systems and our services seamlessly augment your existing support operations.

You can get started with minimal effort and deviation from existing processes.

We’re flexible and make working together fun and easy. With our structured onboarding program, you can get started in as little as 30 days.

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Boomtown Services Get Started Fast
Want to demo the software or pilot the services?

Talk to a business consultant today to learn more

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