What do your customers think of you?
How can Boomtown help your business?
Use the software to better support your customers and the integrated services when you need an extra hand
Send a certified local technician anywhere in the US for technology installations and on-going services
Add intelligent live chat and video support to your smart terminal and POS offerings
Premium expert support on-demand for complex technology or networking issues
ENGAGING SUPPORT CHANNELS
Deliver a Better Customer Service Experience
In a competitive industry, a great customer support experience can set you apart.
Boomtown’s support platform for acquirers gives you access to true omnichannel support (chat, SMS, video, email, phone) so you can engage with your customers wherever they are and easily build lasting relationships.
Provide detailed answers faster using intelligent automation through the channels your customers prefer.
ACCESS TO EXPERTS, ON DEMAND
Provide VIP Support at Scale
With the click of a button, you can have a local technology expert show up at your customer’s door to help them install a new system or troubleshoot a broken one.
Our seamless services add-ons have been built and refined over years of supporting merchant technology. We have supported over 125,000 merchant locations and use that experience to continue to learn and improve.
There is no need to hire and train a new team or build your own local technician network. Leverage our wealth of experience from day one – both remotely and in-person.
Reduce Operating Costs
Managing a large support operation and executing during peak demand can be challenging and expensive.
Boomtown’s support platform allows you make your existing agents more efficient with better support channels like chat and instant access to pre-built knowledge bases for the technology you sell.
We only support brick and mortar businesses so all the knowledge, workflows, bots, and automation are built with you in mind. Automate the easy questions so your agents can focus on the complex issues that need human attention.
Why do acquirers love Boomtown?
Because we have built our support platform specifically to support your customers. Our team has over 60 years of experience in the payments industry and we know what it takes to sell to and support merchants. Everything we do is to make your life easier.
Easily connect with your customers in new and engaging ways to build better long-term relationships
The first support software that gets smarter the more you use it. Use bots to apply industry-wide knowledge to your specific customer profiles.
Powerful and feature-rich software that is easy to learn and intuitive to use makes it easy to onboard new agents
Deep customer insights allow you to know your merchants better than ever before and provide personalized services at scale
Our agents are experts on the technology that you sell and the wireless networks that power that technology
We act as an extension of your team and you have full transparency into every interaction that we have with your customers
GET STARTED FAST
Don't change who you are
Our support platform can plug into your existing systems and our services seamlessly augment your existing support operations.
You can get started with minimal effort and deviation from existing processes.
We’re flexible and make working together fun and easy. With our structured onboarding program, you can get started in as little as 30 days.