Comprehensive solution to discover, monitor and proactively support
business networks and connected devices in real time
Take the guesswork out of support
Provide proactive support to ensure your customers stay online 24/7
Remove time consuming guesswork from technical support with detailed insight in all devices
Get a holistic view of their entire IT footprint to understand what they need
How does Onsite Intelligence Work?
The Onsite Agent connects to the router and passively monitors all network devices. Data is sent to Relay and customer resolution occurs via Connect.
Alerts & Notifications
AUTOMATIC DEVICE DETECTION & LABELING
Truly plug & play
Just plug the device into the router and the rest is taken care of automatically.
The Onsite Agent identifies all network devices and labels each with the make and model directly on your dashboard.
You can then customize which devices are critical and which are not to optimize your notification preferences.
No mapping, ping testing or manual work required.
24/7 NETWORK MONITORING
Eyes on the network at all times
Automatically conduct a network health check every 5 minutes and capture the data on your dashboard.
The device will ping all IP devices, conduct speed tests, test channel congestion, identify bandwidth hogs and much more.
Identify problems before they happen and track trends over time to surface areas for improvements to keep your customers operating at peak performance.
ALERTS AND DASHBOARDS
Be in the know
View your data on gorgeous visual dashboards and customize all network and device notifications to ensure you never miss a beat.
Set the importance of each device on a network to customize your alerts from a simple push notification to automated ticket creation.
Your customers get real-time updates to their Connect app to begin troubleshooting immediately via chat and live video support.
We're on a need-to-know basis
We take security seriously.
The Onsite Agent is a passive device that only has the ability to receive data and not send it. It does not depend on or listen to any inbound communication from the internet.
The agent uses basic networking protocols to anonymously perform monitoring tasks, with no access to secure data or systems.
GET HELP MONITORING
More eyes means faster responses
Want to monitor networks but don’t want to staff 24/7?
You can leverage Boomtown Services to have a designated team on call and monitoring your customers’ networks 24/7.
When a device goes offline, we’ll reach out to your customers to solve their issues when you’re not around.